Microsoft Excel
Courtney Dusek
Summary
Diligent Certified Nursing Assistant with commitment to high standards and achieving outcomes. Background in delivering personalized care and support to clients, ensuring their comfort and safety. Reliable team collaborator, adaptable to changing needs, with strong interpersonal and organizational skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Private Home Caregiver
Private Client
05.2022 - 09.2024
- Maintained clean, safe, and well-organized patient environment.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Maintained a safe and clean environment, reducing the risk of infection or injury.
- Assisted disabled clients to support independence and well-being.
- Monitored progress and documented patient health status changes to keep care team updated.
- Continually updated caregiving skills and knowledge through professional development opportunities to provide high-quality care services for all clients.
- Developed trusting relationships with clients' families through open communication channels and regular updates on progress or concerns.
- Assisted clients with daily living activities such as grooming, bathing, dressing, and feeding for increased comfort and independence.
- Prepared nutritious meals according to dietary restrictions or preferences while encouraging balanced diets for improved overall health.
- Maintained a clean, organized, and hazard-free environment to ensure client safety at home.
- Advocated for client's needs and preferences during healthcare team meetings or family discussions to ensure their voices were heard and respected.
- Implemented therapeutic interventions to promote physical and emotional healing for clients recovering from illness or injury.
- Conducted comprehensive assessments of client's physical abilities, mental status, personal preferences, goals, and available resources in order to provide optimal care solutions.
- Provided emotional support and companionship for clients experiencing social isolation or depression.
- Improved client's quality of life by providing compassionate and personalized care in their homes.
- Coordinated appointments and transportation services for client requiring medical or personal visits outside the home.
- Demonstrated professionalism and confidentiality by respecting client's personal boundaries, privacy, and maintaining a discreet demeanor in sensitive situations.
General Manager
Sudden Service Inc
06.2018 - 01.2021
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Customer Service Specialist
Epiq Systems
06.2013 - 06.2018
- Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
- Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
- Enhanced customer satisfaction by resolving issues promptly and professionally.
- Established trust with clients through clear communication, patience, and understanding their unique challenges fully before offering solutions tailored to their needs.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Collaborated with team members to create effective strategies for improving overall customer experience.
- Actively participated in team meetings and professional development workshops, continuously seeking opportunities to enhance skills and provide exceptional customer service.
- Increased customer retention rates by providing exceptional problem-solving skills and personalized solutions.
- Monitored quality assurance metrics regularly, identifying opportunities for personal growth and development within the role.
- Responded to customer requests for products, services, and company information.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Organized, duplicated, converted and scanned highly sensitive trial materials.
- Electronic and manual Bates numbering
- Prepared documents for e-discovery
- Designed and maintained electronic database of documents and files.
- Sorted and distributed inter-office and postal mail including metering postal mail.
- shipped, received and delivered packages.
- maintained cleanliness of staff common areas.
- Prepared conference rooms and materials for inter-office and client meetings.
- At all times, I maintained extreme client confidentiality and was the only representative trusted with paralegal assistance duties.
Office Assistant
Quadjay Manufacturing
03.2010 - 06.2011
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Managed employee timesheets.
- Processed and shipped orders to customers.
Education
High School Diploma -
Greenbrier High School
Greenbrier, TN05-2006
Skills
- First aid and safety
- Behavior redirection
- Client documentation
- Nutrition management
- Care plan assessment
- Compassionate client care
- Fall prevention
- Daily living assistance
- End of life care
- At-home care instruction
- Patient care and companionship
- Dementia Care
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing June 2023
- Basic Life Support - National CPR Foundation July 2024
Accomplishments
- Supervised team of 7 staff members.
- Promoted to General Manager after only 6 months for exceptional performance.
- Completed manager training program.
- Graduated top of my class in Certified Nursing Assistant program.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceCompany CultureHealthcare benefitsPaid time offPaid sick leaveSoftware
Microsoft Word
QuickBooks
MatrixCare
Languages
English
Native or Bilingual
Timeline
Private Home Caregiver
Private Client
05.2022 - 09.2024
General Manager
Sudden Service Inc
06.2018 - 01.2021
Customer Service Specialist
Epiq Systems
06.2013 - 06.2018
Office Assistant
Quadjay Manufacturing
03.2010 - 06.2011
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Basic Life Support - National CPR Foundation July 2024
High School Diploma -
Greenbrier High School
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