Courtney Dutcher

• Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
• Established preliminary and comprehensive assessment for social service needs of consumers.
• Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within the department.
• Collaborated with department managers to correct and improve services.
• Implemented data-driven decision-making processes, resulting in more targeted and effective interventions for clients.
• Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve clients in times of distress.
• Built strong partnerships with local organizations, fostering collaboration for the benefit of the community.

Coordinate the care needs for individuals subject to guardianship, regularly visit with individuals, review medical records and confer with healthcare professionals, actively participate in care conferences, DSHS assessments, facility care plan, and document individuals access to necessary medical care/treatment, research residential options, medical and care professionals, social services, recreational opportunities, and personal needs resources, communicate with clients and family members on the status and changes in health and wellness.

• Coordinated scheduling of visitations with multiple parties, ensuring consistent adherence to established guidelines and timeliness.
• Promoted healthy communication between parents and children through active listening, empathy, and constructive feedback techniques.
• Complied with all relevant regulations within the supervised visitation industry while maintaining up-to-date knowledge on best practices through ongoing professional development opportunities.
• Managed challenging situations during visitations effectively, utilizing conflict resolution skills and sound judgement to maintain a safe environment for all participants.

• Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
• Provided mobility assistance such as walking and regular exercising.
• Monitored progress and documented patient health status changes to keep care team updated.
• Administered prescribed medications under direction of physician.

Prepare reports related to deliveries for use by lawyers, judges, and other professionals. Investigate facts and laws of cases. Search public records and other resources to prepare cases and determine cause of action. Gather and analyze statutes, decisions, legal articles, codes, and documents.

Investigate inventory divergence, resolved issues and updated database to replicate property movement. Manage soldier personnel files and prepare negative/positive counseling paperwork. Researched complexes pay issues and navigate multiple computer systems to track and transfer equipment.