Courtney Duvall

• Maintained accurate records of all vehicles'' registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
• Conducted root cause analysis for recurring issues in the fleet operations, developing effective solutions that minimized downtime and enhanced reliability.
• Reduced repair costs through the establishment of strategic partnerships with reliable vendors and negotiating favorable contract terms.
• Tracked maintenance costs and assisted in budgeting and vendor management.
• Responded to emergency repair needs and facilitated timely service appointments.
• Scheduled routine and preventive maintenance for company vehicles to ensure safety, compliance, and optimal performance.
• Coordinated with service providers and internal departments to minimize downtime and disruption to operations.
• Maintained accurate service logs, inspection records, and maintenance histories for all fleet vehicles.

• Researched, prepared, and submitted applications for business licenses and permits at local and state levels (Ex. South Carolina and Georgia)
• Ensured timely renewal and compliance with all licensing and permitting requirements.
• Maintained organized records of permits, licenses, fees, and expiration dates using internal tracking systems.
• Communicated with regulatory agencies to resolve application issues or delays.
• Coordinated with internal departments to gather required documentation and ensure operational compliance.
• Monitored changes in municipal codes and licensing regulations to avoid lapses or penalties.
• Developed and maintained a compliance calendar to track filing deadlines and renewal dates.
• Streamlined licensing processes to reduce turnaround times and improve compliance accuracy

• Led continuous improvement initiatives within the organization by identifying opportunities to enhance existing processes based on feedback from both internal and external stakeholders.
• Collaborated with sales and service teams to provide seamless customer experiences during the warranty process.
• Created detailed reports on warranty metrics, providing valuable insights for company-wide strategic planning initiatives.
• Analyzed warranty data to identify trends and areas for improvement in both product quality and servicing procedures.
• Enhanced team performance through consistent training, coaching, and mentoring of warranty department staff.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Achieved timely month-end closings through efficient coordination with team members on various tasks such as reconciliations, journal entries, and report generation.
• Played a key role in improving departmental workflow by suggesting process improvements that led to increased productivity.
• Contributed to the successful implementation of a new accounting software system, streamlining data entry and reporting processes.
• Ensured accurate preparation and timely submission of 1099-MISC and 1099-NEC forms.
• Managed contractor compliance and reporting using QuickBooks Online.

• Developed strong relationships with vendors, facilitating smoother interactions during the claim process.
• Provided exceptional customer service by promptly addressing inquiries relating to warranties or service contracts.
• Enhanced customer satisfaction by efficiently processing warranty claims and providing timely resolutions.
• Negotiated with manufacturers on behalf of customers, securing favorable outcomes in warranty disputes.
• Entered financial data into QuickBooks
• Maintained accurate records using QuickBooks
• Recorded daily transactions in QuickBooks
• Performed data entry and bookkeeping in QuickBooks
• Managed financial inputs in QuickBooks
• Managed Vendors and Customer Payments in QuickBooks Desktop and Online.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.

• Safeguarded patient confidentiality during the adjudication process by adhering to HIPAA guidelines and ensuring secure storage of personal information.
• Enhanced claim processing efficiency by implementing new software and streamlining workflows.
• Managed a high volume of claims daily, consistently meeting deadlines and maintaining a low error rate.
• Achieved timely resolution of complex claims cases by collaborating with medical professionals and legal teams.
• Provided training to new employees on company guidelines, system navigation, and effective strategies for successful claims adjudication.

Trained new staff members on membership processes, systems, and best practices, ensuring a seamless transition and consistent service quality for members.

• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Processed new member enrollments, terminations, and updates in compliance with HIPAA and company policies
• Verified eligibility and maintained accurate membership records in internal systems and databases
• Served as a liaison between members, providers, and internal departments to resolve enrollment and coverage issues.
• Responded to inquiries regarding plan benefits, coverage status, and membership guidelines.
• Ensured timely processing of group and individual plan changes, including open enrollment and life events.
• Audited membership data for accuracy and consistency across platforms.
• Collaborated with underwriting and billing teams to ensure accurate premium calculations and account setup.
• Handled sensitive member information with confidentiality and adherence to regulatory requirements.

• Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
• Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
• Reviewed applications and supporting documents to verify claims eligibility and accuracy.
• Managed workload and priorities to meet claims processing meet deadlines.
• Processed high volumes of medical claims accurately and efficiently under tight deadlines, ensuring prompt payment for services rendered.
• Maintained knowledge of benefits claim processing, claims principles, medical terminology, and procedures and HIPAA regulations.
• Verified patient insurance coverage and benefits for medical claims.

• Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
• Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
• Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
• Arrived to work in uniform and presentable in appearance to meet restaurant standards.
• Greeted guests pleasantly and answered menu questions.
• Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
• Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
• Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.