Courtney Egner
St Louis,MO
Summary
Energetic team player with outstanding interpersonal relationship building and management skills. Strong knowledge of relationships driven sales, negotiations, and marketing initiatives. Communicative and team oriented with a knack for diving right into a new problem in search of solutions for all parties. Proven history of fostering long term partnership to meet individual, team, and management objectives.
Overview
7
7
years of professional experience
Work History
Account Success Manager
Lifetime Media
11.2022 - Current
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Played instrumental role in client satisfaction by working with operational teams for proper project management & progress.
- Collaborated with executive team to address customer success objectives.
- Created customer support strategies to increase customer retention.
- Created and maintained comprehensive customer success documentation for internal and external use.
- Led process improvement and problem-solving efforts to create standard procedures for internal project management.
- Identified plans and resources required to meet project goals and objectives.
- Scheduled and facilitated meetings between all production members to discuss deliverables, schedules and conflicts.
Client Development Manager
Seafoam Media
07.2017 - 11.2022
- Cultivated strong professional relationships with key clients to drive long-term business development.
- Established sales goals and strategies that contributed to increased growth in sales and profitability.
- Led sales planning, development, and account management.
- Fostered relationships from start to finish bringing on new business as valued partners.
- Updated procedures for the internal sales process to increase productivity and maximize longer term partnerships.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Assisted customers and coworkers with onboarding to foster successful partnerships and strategies.
Account Manager
Belleville News Democrat
10.2016 - 07.2017
- Maintained professional network of potential clients and business opportunities.
- Developed relationships with local clients and provided individualized customer service to maintain longevity of accounts.
- Liaised with marketing and sales teams to develop targeted campaigns.
- Achieved cooperative and positive communications with clients which fostered and led to many successful print campaigns.
- Updated account plans based on changing markets, customer conditions, and competitor activity.
Education
Bachelor of Arts - Mass Media Communications
Blackburn College
Carlinville, IL05.2016
Skills
- Customer Relationship Management
- Project Management
- Decision Making
- Creative Thinking
- Emotional Intelligence
- Process Improvement
- Teamwork and Collaboration
Timeline
Account Success Manager
Lifetime Media
11.2022 - Current
Client Development Manager
Seafoam Media
07.2017 - 11.2022
Account Manager
Belleville News Democrat
10.2016 - 07.2017
Bachelor of Arts - Mass Media Communications
Blackburn College
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