James Smith
Dalton,GA
Summary
Seasoned Success Manager with a solid track record in customer relationship management and strategic planning. Exceptional abilities in problem-solving, communication, and team leadership have consistently driven success for both clients and organizations alike. Made significant impact in previous roles by improving customer relationships, streamlining processes, and fostering cross-functional collaboration. Strong focus on achieving company objectives through effective management of client relationships and robust project coordination skills.
Overview
29
29
years of professional experience
Work History
Account Success Manager
Shaw Industries
Dalton, GA
11.1995 - Current
- Manage $12 million dollar of accounts by calling customer to cultivate relationships and to increase Shaw's market share with these account.
- Account manager for national account Do it Best. Spoke to customers and placed displays in new locations, suggested products, managed orders, claims, quoted pricing and solved problems for accounts and corporate offices.
- Managed Meek Lumber ,ordering samples, expediting and managing orders/truckloads, product information, special request.
- Strategize with Territory Managers daily discussing strategy on growing accounts.
- Lead the Product knowledge on Shaw products.
- Consistely had sales growth finished 2023 at 29.86% and 2024 at 7.24%.
Education
High School Diploma -
Southeast Whitfield County High School
Dalton, GA02-1985
Skills
- Customer Account Management
- Strategic Planning
- Client Relations
- Customer Relationship Building
- Negotiation
- Revenue Growth
- Customer Relations
- Customer Service
- Account Updates
- Research and due diligence
- Account Management
Affiliations
- Volunteer for Non-profit organizations.
- Continue praise from current Manager, customers and co-workers
- Self motivated, set goals and work to accomplish them
- Finished 2nd in 2023 with 29.86 sales growth
Timeline
Account Success Manager
Shaw Industries
11.1995 - Current
High School Diploma -
Southeast Whitfield County High School