Courtney Escobar
Mission Viejo,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. 10+ years in customer service
Overview
9
9
years of professional experience
Work History
Bartender
Xclusive Mexican Seafood
02.2022 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Operated efficiently in high-volume setting
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Decreased waste, following strict recipes and drink measurement protocol.
- Trained new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
Assistant Manager
Xclusive Restaurants
07.2022 - 03.2023
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Instacart Shopper
Instacart
11.2021 - 04.2022
- Worked productively with customers to meet order requirements and service expectations.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Waitress
Bjs Restaurants Inc
06.2014 - 09.2021
- Used cash registers and credit card machines to cash out customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Upsold drink specialty items, wine selections and desserts to increase overall sales and exceed targets.
Education
El Toro High School
Lake Forest, CA07.2013
Skills
- Ability to work under pressure
- Exceptional customer service
- Bilingual Spanish and English
- Servsafe & RBS Certified
- Teamwork and Professionalism
- Complex Problem-Solving
- Clear and Effective Communication
- Organizational Abilities
Timeline
Assistant Manager
Xclusive Restaurants
07.2022 - 03.2023
Bartender
Xclusive Mexican Seafood
02.2022 - Current
Instacart Shopper
Instacart
11.2021 - 04.2022
Waitress
Bjs Restaurants Inc
06.2014 - 09.2021
El Toro High School