Hi, I’m
Courtney Evans
Stone Mountain,GA
Summary
Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches.
Overview
10
years of professional experience
Work History
Ross Dress For Less
Assistant Store Manager
07.2022 - Current
Job overview
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily processes
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Established measurable standards to guide continual improvement and increased associate engagement and retention.
- Mentored personnel on best practices and protocols to maximize productivity.
CVS Pharmacy
General Manager
03.2017 - 07.2022
Job overview
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Managed budget allocation and resource utilization to maximize marketing ROI.
The Wet Seal
Human Resources Manager
08.2013 - 02.2017
Job overview
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
Education
Albany State UniversityAlbany, GA
Master of Science from Criminal Justice
05.2015
Albany State UniversityAlbany, GA
Master of Science from Forensic Science
12.2010
Skills
- Store Layouts
- Team Engagement
- Pricing Strategies
- Store Merchandising
- Citrix
- Performance Goals
- Corrective Action Plans
- Manage Budgets
- Cost Management
- Customer Service Process Improvement
- Collaborative Environments
- Oracle PeopleSoft
Timeline
Assistant Store Manager
Ross Dress For Less
07.2022 - Current
General Manager
CVS Pharmacy
03.2017 - 07.2022
Human Resources Manager
The Wet Seal
08.2013 - 02.2017
Albany State University
Master of Science from Criminal Justice
Albany State University
Master of Science from Forensic Science