Courtney Fleming

Administration and Management of Facility Operations for a major national retail bank in the Northeast region. Portfolio consisting of 320 retail locations, 2 mm square feet of owned and leased facilities. Managed Capital and expense budgets , SLA contracts , KPI metrics , supervised Staff of 5 Facilities Managers . Partnered with O&M technical leadership . Experience managing union and non- union employees. Managed 1 mm expense budget and 2 mm capital planned budget. Hired to decommission brick and mortar retail stores and manage the Facilities team through the 36 month transition period to meet the banks transition strategy.

• Led facility operations, ensuring compliance with safety and regulatory standards.
• Developed and implemented maintenance schedules to optimize asset performance.
• Managed vendor relationships, negotiating contracts for service efficiency and cost savings.
• Conducted regular inspections to identify areas for improvement in facility management.
• Streamlined processes to enhance operational workflows across multiple properties.
• Mentored junior staff, fostering a culture of continuous improvement and professional development.
• Analyzed budget reports, providing strategic recommendations for resource allocation.
• Collaborated with cross-functional teams to support organizational goals and initiatives.
• Participated in strategic planning through evaluation of needs and support of steps necessary for completion.
• Maintained working knowledge of building security, HVAC, electrical and other systems vital to successful building operation.
• Championed emergency preparedness programs that prepared staff members to respond effectively during crisis situations.
• Managed capital projects, ensuring timely completion within allocated budgets.
• Negotiated contracts with suppliers to secure favorable pricing on materials and services related to facility management.
• Implemented trainings and maintained documentation for staff certifications.
• Conducted regular facility audits to identify areas for improvement and develop action plans accordingly.
• Maintained a strong working relationship with local authorities and regulatory bodies to ensure ongoing compliance and cooperation in facility management matters.
• Oversaw facility compliance with local, state, and federal regulations to avoid fines and penalties.

Administration of Facilities Operations and Maintenance programs for a major national bank in the Northeast Region consisting of 247 retail properties totaling 1.5 mm sq feet of owned and leased facilities. Supervised 5 Facilities Managers Partnered with O&M Sr Management , having a span of control over 7 maintenance technicians. Serviced the New York City , NY Upstate , New Jersey and Long Island area retail footprint . Partnered with commissioning project leaders to turn over new retail store locations. Trained store location management on all building mechanical equipment and work order processes . Managed vendors for all off hours R&M projects , renovations and special projects . Managed relationships with store leadership accords the portfolio. Partnered with Senior level leadership to ensure alignment of service level objectives and KPI expectations.

Administration and management of Facility R & M operations for a major national retail bank in the NY Market consisting of 54 locations totaling 260,000 Sq Feet of Corporate owned and leased locations including the NY Trading Desk operation and critical facility operations.

• Oversaw daily operations of facilities to ensure optimal performance and safety compliance.
• Managed vendor relationships, negotiating contracts and facilitating service delivery.
• Implemented preventive maintenance schedules to enhance equipment reliability and longevity.
• Conducted regular inspections, identifying areas for improvement in facility management practices.
• Led cross-functional teams in coordinating facility projects, ensuring timely completion within budget constraints.
• Led cross-functional teams to complete complex facility projects on time and within budget constraints.
• Collaborated with stakeholders to develop capital improvement plans that aligned with organizational goals and budgets.
• Negotiated contracts with vendors to obtain favorable and cost-effective terms and conditions.
• Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
• Responded to building emergencies and managed repairs.
• Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
• Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
• Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
• Controlled expenses to meet budget requirements.
• Oversaw facility renovations, ensuring ADA compliance and adherence to local building codes.
• Maintained HVAC, temperature control, electrical and building automation systems.
• Maintained regulatory compliance by staying up-to-date on relevant laws, codes, standards, such as OSHA requirements.
• Evaluated facility operations and personnel for safety and health regulations compliance.
• Coordinated events setup and teardown effectively, ensuring minimal disruption to regular facility operations.
• Established emergency response procedures, effectively managing crisis situations with minimal disruption to operations.
• Oversaw finances and made recommendations to reach or exceed budget in unforeseen circumstances.
• Maintained facility grounds, equipment, and safety compliance.

Directed all day to day operations for Facilities and Physical security, and the company mailroom facility. Partnered with Rockefeller Center Management to ensure Life Safety , and Fire Safety Director obligations. Administration of OSHA compliance programs , and emergency response operations. Managed R&M programs , capital budgets , expense budgets , space planning and move management for all departments. Managed 500,000 sq feet in this class A building. Supervised a staff of 7 employees . Conducted space walk throughs with potential buyers for this property. Coordinated translation delivery of physical space at completion of sale of company assets to new purchaser .

• Developed and implemented security policies to safeguard company assets and personnel.
• Conducted regular risk assessments to identify vulnerabilities and enhance security measures.
• Trained staff on emergency response protocols and best practices in safety procedures.
• Managed access control systems to monitor and restrict unauthorized entry to facilities.
• Oversaw incident reporting processes, ensuring timely documentation and resolution of security breaches.
• Kept team compliant with security protocols and appearance standards.
• Monitored building access, ensuring only authorized personnel were granted entry into secure areas of the facility.
• Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
• Increased employee safety by conducting regular safety drills and establishing clear evacuation procedures in case of emergencies.
• Advised senior management on security best practices, contributing to strategic planning and risk management.

Managed 1.2 mm square foot of space in NYC for a major investment bank . Partnered with clients in construction and design meetings for development of new client space and new data center build-out in a selected Brooklyn location following the September 11 th attack on the NY World Trade Center attack . Managed a 3 mm dollars budget . Supervised a staff of 6 direct reports with a span of control to 50 .

• Directed daily operations, ensuring compliance with safety regulations and company policies.
• Managed onsite staff, fostering a collaborative environment to achieve project goals.
• Developed project schedules, coordinating resources and timelines for efficient execution.
• Oversaw budget management, optimizing resource allocation to enhance project profitability.
• Implemented quality control measures, improving service delivery and client satisfaction rates.
• Collaborated with contractors and vendors to ensure timely completion of project milestones.
• Developed strong relationships with clients through consistent communication of project updates and prompt resolution of issues .
• Assumed responsibility for personnel deployed to work site.
• Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
• Oversaw all daily office operations and equipment maintenance.
• Complied with safe operating practices and assessed operational procedures against best practices.
• Maintained records and logs of work performed and materials and equipment used.
• Managed subcontractors, ensuring quality workmanship and adherence to project timelines .

Directed day to day retail store operations, physical plant operations , security operations, store logistics, P&l reporting, cash office operations and loss prevention programs. Decommissioned two buildings, and liquidated all physical assets on a planned schedule congruent with corporate strategy. Supervised 15 direct reports with a span of control to 200 employees. Planned and presented annual financial reports to the CEO and Regional Director of Operations.