Courtney Flowers
Redford
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
13
13
years of professional experience
Work History
Production Associate
Magna Cosma Body Assembly
06.2023 - Current
- Efficiently assembled components on a production line, ensuring adherence to quality standards.
- Feeding robots parts to weld together.
- 5S, Ensured the cleanliness of designated areas through routine cleaning protocols and disposed of defective parts.
- Made sure that products were produced on time and are of good quality.
- Met production targets and tight deadlines by collaborating closely with team members.
- Followed safety procedures and guidelines to maintain safe working environments.
Production Associate
Express Employment Professionals
04.2023 - Current
- Quality Inspection for defects, press operator, Molding and Coating headlight and rear lights for General Motors parts.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a flexible approach to work assignments, willingly cross-training in other areas to support changing production needs.
Processing Mail Clerk
United States Postal Service
11.2017 - 04.2023
- Operating AFCS( Advanced Facer Canceler System) Machine.
- Operating different machines to process mail by zip codes.
- Reduced delivery errors by diligently sorting and categorizing mail according to recipient names, departments, and zip codes.
- Safeguarded sensitive information through proper handling of confidential correspondence according to company policies.
Customer Service Representative
United States Postal Service
10.2019 - 01.2021
- Provided first-tier customer support through inbound calls
- Assist customers with tracking number, creating cases for customers, help customers with address needs or delivery needs with mail or packages.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Dialog Direct
02.2017 - 11.2017
- Customer service agent for DTE Energy.
- Supported and facilitated customer payment transactions.
- Developed customized payment plans based on customer needs.
- Coordinated technicians schedule to start / stop service.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
PSE Processing Clerk Holiday Help
United States Postal Service
11.2016 - 01.2017
- Transported sorted mail to appropriate destinations.
- Consistently lifted heavy loads of mail.
- Efficiently operated high-volume mail sorting machines to process and distribute large mail volumes.
Machine Operator
Webasto Edscha Cabrio USA, Inc
02.2014 - 07.2016
- Followed quality control procedures.
- Operated machinery on the production line, ensuring consistent product quality and meeting daily production targets.
- Demonstrated commitment to workplace safety through diligent machine handling.
- Systematically maintained a clutter-free and efficient production workspace.
- Complied with company and OSHA safety rules and regulations.
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes within the production environment.
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
Focus Group Surveyor
Morpac
03.2014 - 05.2014
- Verified client details through comprehensive interviews
- Efficiently processed high volumes of inbound calls
- Successfully onboarded new clients by providing comprehensive training on key procedures and product functionalities.
- Participate in educational opportunity
Medical Administrative Assistant Externship
Physicians' Rehabilitation
05.2013 - 07.2013
- Efficiently managed patient intake process by collecting demographic information, verifying insurance eligibility, and scheduling appointments.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Provided exceptional customer service to patients, addressing concerns promptly and professionally to ensure satisfaction.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
Call Center Customer Service Rep
Minacs - Netflix Account
03.2012 - 05.2012
- Build sustainable relationships and engage customers by always going the extra mile
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Proactively assessed customer needs through in-depth conversations resulting in tailored solutions that improved customer retention.
Education
Certificate - Medical Administrative Assistant
Everest Institute
Southfield, MI05.2013
High school diploma - undefined
Farmington Central High School
Farmington Hills, MI06.2011
Skills
- Excellent customer service
- Medical scheduling and office experience
- Problem solving
- Quality Inspection, control, and assurance
- Organizational skills
- Efficient multitasking
- Production support
- Computer skills
- Health and safety regulations
- Punctual and dependable
- Following instructions
- Positive attitude
- Attention to detail
- Teamwork and communication
Timeline
Production Associate
Magna Cosma Body Assembly
06.2023 - Current
Production Associate
Express Employment Professionals
04.2023 - Current
Customer Service Representative
United States Postal Service
10.2019 - 01.2021
Processing Mail Clerk
United States Postal Service
11.2017 - 04.2023
Customer Service Representative
Dialog Direct
02.2017 - 11.2017
PSE Processing Clerk Holiday Help
United States Postal Service
11.2016 - 01.2017
Focus Group Surveyor
Morpac
03.2014 - 05.2014
Machine Operator
Webasto Edscha Cabrio USA, Inc
02.2014 - 07.2016
Medical Administrative Assistant Externship
Physicians' Rehabilitation
05.2013 - 07.2013
Call Center Customer Service Rep
Minacs - Netflix Account
03.2012 - 05.2012
High school diploma - undefined
Farmington Central High School
Certificate - Medical Administrative Assistant
Everest Institute
Similar Profiles
Kenyetta PickettKenyetta Pickett
Clerk at Magna Cosma Body AssemblyClerk at Magna Cosma Body Assembly
Antonio RiveraAntonio Rivera
Quality Area Leader at Magna Cosma Body Assembly MichiganQuality Area Leader at Magna Cosma Body Assembly Michigan
Michelle DayMichelle Day
Supervisor at Magna Cosma Body Eagle BendSupervisor at Magna Cosma Body Eagle Bend