Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Fonji

Cypress,TX

Summary

Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Part-time College Nanny & Tutor

Jovie
10.2023 - Current
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Became a support system for mothers and family members in less privileged communities.
  • Enabled underachieving students to reach target attainment levels by providing individualized coaching and activities.

Strategic Accounts Associate

Loomis Armored US
06.2022 - 10.2023
  • Manage, observe, and track project progress, taking into account resource usage and equipment time frames.
  • Provided technical direction of system development methodologies to improve technical performance.
  • Managed customer relations on ongoing basis to maximize customer retention.
  • Produced and implemented customer satisfaction guarantee program which directly resulted in 30% increase in sales.
  • Maintained statistical database of customers using LCS for types of customer complaints, resolutions offered by organization and satisfaction rating by customer.

Operations Manager

CVS Pharmacy
09.2021 - 03.2022
  • Resolved customer issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Devised processes to boost long-term business success and increase profit levels.
  • Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
  • Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.

Education

High School Diploma -

Hastings High School
Houston, TX

Associate of Applied Science - Computer Science

Lone Star College System
Spring, TX

Bachelor of Science - Computer Science

University of Houston - Victoria
Victoria, TX
05.2025

Skills

  • Time Management and Organization
  • Microsoft Office
  • Detailed-oriented
  • Critical Thinking
  • Conflict Management
  • Cross-Functional Collaboration

Certification

  • Professional Project Management (PMP)
  • Professional Scrum Master (PSM1)

Timeline

Part-time College Nanny & Tutor

Jovie
10.2023 - Current

Strategic Accounts Associate

Loomis Armored US
06.2022 - 10.2023

Operations Manager

CVS Pharmacy
09.2021 - 03.2022

High School Diploma -

Hastings High School

Associate of Applied Science - Computer Science

Lone Star College System

Bachelor of Science - Computer Science

University of Houston - Victoria

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Courtney Fonji