Courtney Ford
Santa Clarita,CA
Summary
Driven student leveraging studies in Veterinary Health seeks real-world experience as Veterinary Assistant. Offers strong interpersonal and task prioritization skills.
Experienced with client service coordination, managing client interactions to ensure satisfaction and streamline processes. Utilizes effective communication and problem-solving skills to enhance service delivery and operational efficiency. Knowledge of fostering team collaboration and client-focused solutions, ensuring adaptability to dynamic environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Client Service Coordinator / Doctors Assistant
Morgan Thomas, LLC / BluePearl (Mars Inc.)
08.2022 - Current
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Managed multiple client accounts simultaneously, prioritizing tasks effectively to meet deadlines without compromising quality.
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues efficiently.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Maintained accurate record-keeping with proactive attention to client information updates.
- Adapted quickly to changes in company policies and procedures, ensuring continued adherence to best practices and compliance requirements.
Vet Assistant
Sierra Veterinary Clinic
12.2021 - 06.2022
- Improved patient care by assisting veterinarians with examinations and treatments.
- Assisted in emergency situations calmly while supporting veterinarians with critical care procedures to stabilize patients quickly.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Streamlined appointment scheduling to maximize daily client visits and maintain a smooth workflow for the veterinary team.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Supported veterinarian in performing surgeries by preparing instruments, monitoring anesthesia, and providing post-operative care for patients.
- Assisted in diagnostic procedures such as radiographs, bloodwork analysis, and urine testing for comprehensive patient evaluations.
- Contributed to accurate billing processes through meticulous documentation of services provided during each visit or procedure performed on patients.
- Restrained animals for examination and treatment.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Store Assistant Manager
Circle K
04.2015 - 01.2022
- Rotated merchandise and displays to feature new products and promotions.
- Verified inventory counts remained within monthly tolerance levels.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Education
Graduate Certificate - Vet Assistant
ABC Animal Behavioral College
03.2022
High School Diploma -
Bowman High School
Canyon Country, CA2011
Skills
- Sales Tracking
- Team Leadership
- Administrative Management
- Employee Motivation
- Clear Communication
- Compassionate
- Responsible and Reliable
- Customer Service
- Time Management
Certification
- Animal Behavior College Vet Assistant Certification
Timeline
Client Service Coordinator / Doctors Assistant
Morgan Thomas, LLC / BluePearl (Mars Inc.)
08.2022 - Current
Vet Assistant
Sierra Veterinary Clinic
12.2021 - 06.2022
Store Assistant Manager
Circle K
04.2015 - 01.2022
Graduate Certificate - Vet Assistant
ABC Animal Behavioral College
High School Diploma -
Bowman High School
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