Courtney Ford
Dickson,TN
Summary
Motivated future RN, anticipated graduation May 2026, bringing eight years of frontline experience in substance abuse treatment. My nursing practice is fueled by a deep passion for mental health advocacy and an understanding of the recovery journey. Deeply committed to providing compassionate, trauma-informed care within acute behavioral health settings. Equipped with a strong clinical foundation in therapeutic communication and de-escalation techniques designed to maintain a safe, recovery-oriented environment. Proven ability to establish rapport with diverse, high-acuity populations and collaborate effectively on multidisciplinary treatment plans. I am driven by a lifelong passion for reducing the mental health stigma and providing evidence-based advocacy for those facing the intersection of mental illness and chemical dependency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Manager
Innovative Contractors
Dickson, TN
01.2025 - Current
- Managed office operations to ensure efficient workflow and resource allocation.
- Oversaw inventory management and procurement of office supplies.
- Implemented filing systems to enhance document organization and retrieval.
- Maintained accurate records of employee attendance and leave requests.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Prepared agendas for board meetings along with taking minutes during sessions.
- Assisted in recruiting, onboarding and training new employees.
Hospitalist Coordinator
Parallon
Dickson, USA
08.2018 - 01.2025
- Facilitated communication between internal and external customers to enhance collaboration.
- Supported site medical director and provider group with operational needs.
- Collaborated with staff to identify and obtain missing charts and physician documentation for coding accuracy.
- Provided weekly updates to Billing Supervisors regarding site issues, including chart flow and signature discrepancies.
- Assisted in completing death certificates as required.
- Completed day-to-day duties accurately and efficiently.
- Executed additional assigned duties to ensure operational efficiency.
- Managed scheduling for hospital staff to ensure adequate coverage.
- Served as a liaison between the Hospitalists team members and other departments within the facility.
Medical Assistant Front and Back Office
Fast Pace Health
Dickson, USA
05.2019 - 10.2024
- Prepared exam and treatment rooms for patient intake to ensure readiness.
- Triage patients by measuring vital signs to establish immediate care needs.
- Administered injections, conducted EKGs, and performed venipuncture procedures.
- Observed patients, documenting changes in conditions and reporting adverse reactions.
- Assisted with lab testing and phlebotomy, ensuring accurate sample handling.
- Maintained and organized supplies and equipment for efficient treatment delivery.
- Answered phone calls, took messages, and returned voicemails promptly.
- Verified insurance eligibility, communicated payment policies, and managed billing processes.
Medical Assistant
Cumberland Heights Treatment Center Inc
Nashville, USA
03.2012 - 01.2020
- Triaged patients by checking vitals to assess immediate needs.
- Performed venipuncture for lab tests and procedures.
- Managed lab requisitions to ensure timely processing of samples.
- Operated multi-line phone system to handle patient inquiries and communications.
- Assisted physicians with patient examinations and care.
- Responded promptly to codes, ensuring rapid intervention.
- Ordered stock to maintain necessary supplies and equipment.
- Utilized EMR for accurate documentation and patient information management.
Medical Assistant
Comprehensive Pain Specialists
Dickson, USA
05.2016 - 07.2018
- Triage patients to prioritize urgent care needs.
- Obtain urine specimens for diagnostic testing.
- Perform venipuncture to collect blood samples.
- Process lab requisitions for timely analyses.
- Dispense durable medical equipment as required.
- Coordinate referrals to specialists for advanced treatment.
- Manage clerical duties, including answering phone messages and handling documentation.
- Administer injections and conduct medication prior authorizations.
Education
Certified Medical Assistant -
MedVance Institute
Nashville, TN04-2011
High school diploma -
Portland High School
Portland, TN01.2008
Associate of Applied Science - Nursing
Nashville State Community College
Nashville, TNSkills
- CPR and first aid
- Excel and Microsoft Word
- Medical terminology and anatomy
- Patient care and triage
- Venipuncture and phlebotomy
- Insurance verification and medical scheduling
- EMR systems and medical records
- Laboratory experience and clerical skills
- HIPAA compliance
- Communication Skills
- Team Collaboration
Certification
- National Certified Medical Assistant, 06/01/11, Present
- CPR Certification, BLS, ACLS
Clinical Experience
- Patient Assessment
- Medication Administration
- IV Therapy
- Injections
- Catheter Insertion/Removal
- Tracheostomy Care
- Seizure Precaution
- Care of tubes/drains
- Therapeutic Communication
- Compassion
- Critical Thinking
- Empathy
Timeline
Office Manager
Innovative Contractors
01.2025 - Current
Medical Assistant Front and Back Office
Fast Pace Health
05.2019 - 10.2024
Hospitalist Coordinator
Parallon
08.2018 - 01.2025
Medical Assistant
Comprehensive Pain Specialists
05.2016 - 07.2018
Medical Assistant
Cumberland Heights Treatment Center Inc
03.2012 - 01.2020
Certified Medical Assistant -
MedVance Institute
High school diploma -
Portland High School
Associate of Applied Science - Nursing
Nashville State Community College