Athena Macias
Houston
Summary
Ambitious and driven individual with a lifelong appreciation for the power of determination. Possessing a strong work ethic and a thirst for knowledge, constantly pursuing growth and development. Enthusiasm and energy fuel a goal-oriented mindset, enabling unwavering dedication and focus on achieving any set objective.
Overview
10
10
years of professional experience
Work History
Operations Manager
Fedex Ground
01.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
- Analyzed data trends to identify potential bottlenecks in operations workflow, implementing strategies to mitigate risks accordingly.
- Implemented quality control systems to boost overall product consistency and reliability.
- Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Sales Associate/Cashier
Champs Sports
12.2019 - Current
- Customer service, stocking, inventory, open/close store
- CPR Certified
- Customer care
- MAINTENANCE
- Customer service
- Gymnastics coach
- CPR First Aid
Aquatics supervisor
Waves resort
01.2019 - 11.2019
Coach instructor
Mary Jane's Gymnastics
08.2015 - 05.2019
- Level 10 usag gymnast
- I've been competing since the age of 4
- Have spent the last 4 years leading, encouraging, and training young girls to be the best they can be at everything they do
- Based on my own experience and training I have helped my fellow peers with team building, good work ethics, and to be goal oriented
Education
High School Diploma -
Cypress lakes
05.2020
Skills
- Coach instructor
- Customer care
- Customer service
- Gymnastics coach
- CPR First Aid
- Operational manager
- Aquatic supervisor
Timeline
Operations Manager
Fedex Ground
01.2022 - Current
Sales Associate/Cashier
Champs Sports
12.2019 - Current
Aquatics supervisor
Waves resort
01.2019 - 11.2019
Coach instructor
Mary Jane's Gymnastics
08.2015 - 05.2019
High School Diploma -
Cypress lakes