Team Lead, Market Operations 4 Years 8 Months Carvana | Midland Park, New Jersey | 01.2022 - Current
Develop and manage performance of team of 8 Customer Advocates engaged in delivery operations
Manage schedules, accept time off requests and provide coverage in the event of attendance call outs
Provide onboarding for new team members
Manage inventory reconciliation, inspect vehicle quality, monitor safety and performance metrics
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E-Commerce Supervisor, Shift Leader 1 Year 4 Months Whole Foods Market | Greenwich, Manhattan West, CT, NY | 09.2020 - 01.2022
Started as Team Member in August 2020 and earned promotion to E-Commerce Supervisor in December 2020
Delivered positive customer experiences by overseeing Amazon PRIME operations
Mentored and motivated up to 90 Team Members to achieve key performance metrics goals
Drove e-Commerce sales by increasing Team Members' productivity and happiness
Resolved customer issues professionally and courteously
Partnered with Team Leaders in all departments to maintain well stocked inventory
Supported Store Leadership Team in various aspects of store operations
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Group Fitness Instructor 5 Years Columbia University | New York, New York | 09.2021 - Current
Plan and lead functional fitness classes of up to 12 participants at Dodge Fitness Center
Create and deliver personal training programs to students at Columbia University
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Group Fitness Instructor 5 Years The Edge Fitness Clubs | Greenwich, Connecticut | 09.2021 - Current
Lead Les Mills BodyPump classes of up to 15 members on an ad hoc basis
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Co-Head Coach, Coach 1 Year 6 Months Orangetheory Fitness | Forest Hills, NY; Darien, CT | 03.2019 - 09.2020
Consistently delivered high energy group classes of up to 32 members.
Coached members to accomplish specific goals using 3C's: commend, correct and challenge.
Increased new member closing percentage to 90% or greater by understanding members' objectives and aligning class focus with client expectations.
Led monthly coaches' meetings to review templates, nurture team's growth and implement best practices to enhance members' experience.
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Wellness Coach 9 Years 5 Months Independent Fitness Professional | Cos Cob, CT | 04.2017 - Current
Train and motivate clients in person and virtually to achieve measurable health and fitness goals; formulate sustainable fitness and nutritional plans
Design and implement strength and conditioning programs incorporating kettlebells, Olympic Weightlifting and calisthenics.
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Certified Group Fitness Instructor 4 Years 4 Months 24 Hour Fitness USA Inc | New York, NY | 06.2016 - 10.2020
Led and coached up to 20 group fitness classes weekly with astute awareness of safety and technique.
Designed and delivered safe group training programs that helped members achieve measurable results.
Cultivated positive connections with class participants
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Group Fitness Instructor 1 Year 3 Months Various Gyms In Tri-state Area | , NJ, CT | 03.2016 - 06.2017
Taught a broad range of group fitness classes in Sportsplex, Stamford and Gold's Gym, Paramus for multilevel participants
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Certified Group Fitness Instructor 11 Months Gold's Gym, Genesis Health Clubs | West Des Moines, IA | 03.2015 - 02.2016
Cultivated positive relationships with class participants by teaching variety of challenging and entertaining group fitness classes.
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Certified Fitness Trainer 2 Years 5 Months California Fitness | Beijing, China | 06.2012 - 11.2014
Developed and led signature bootcamp program for employees of the Embassy of the United States in Beijing
Coached Les Mills BodyPump, Schwinn Cycle classes in California Fitness, Beijing
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