D. Kimberley Holland
Westminster,CA
Summary
A motivated, dedicated, and result-driven professional with successful experience in leadership, managing operations, increasing productivity, driving sales, and enhancing profitability. Possess significant administrative and business knowledge. Self-motivated individual with proven abilities to deliver an exceptional experience to both internal and external customers achieving high levels of satisfaction and exceeding expectation. Supportive Team Lead with 20 years of experience leading teams. Expert in following detailed production schedules with distinguished history of maximizing productivity. Committed to proactive reorganization for optimized safety and efficiency.
Overview
24
24
years of professional experience
Work History
Team Lead, Market Operations
Carvana
Westminster, CA
08.2022 - 06.2024
- Responsible for running both a vending machine hub and a delivery hub
- A key part of market launches, operations, logistics, consumer branding, and customer advocate development.
COLLATERAL DOCUMENT SPECIALIST
loanDepot
Lake Forest, CA
01.2019 - 01.2022
- Responsible for working with funders, clients, and vendors, to clear funding and suspense requirements
- Provides support to the department
- Responsibilities include pipeline assignment and report management of all incoming documents and preparation of collateral files
- Ensures the performance of all duties in accordance with the company's policies and procedures, all U.S
- State and federal laws and regulations, wherein the company operates.
BRANCH MANAGER
Axcess Financial
Stanton, CA
01.2014 - 01.2019
- Drive daily sales, productivity, and profits through clear direction, leadership, and team efforts while focusing on exceeding customer service goals and expectations
- Successfully lead the daily operations and execute marketing initiatives of financial services and customer loans for a busy branch while maintaining compliance of state, federal, and company policies and procedures
- Manage financial transactions, bank deposits, pick-ups, and other cash handling requirements
- Oversee the work and performance of three service representatives, ensuring the team provides exceptional customer service, and adhere to policies when qualifying and processing loan customers
- Responsible for accurate and timely processing of loans and payments; balance batch receipts and sales reports
- Conducted audits and regularly monitor performance; identified trends and implemented plans to enhance and improve sales and profits
- Contribute to continuous improvement efforts by leading and engaging in weekly huddles, generating suggestions, following appropriate procedures, and problem solving to support the work of the team.
COPY & PRINT CENTER SUPERVISOR
Staples
Seals Beach, CA
01.2013 - 01.2014
- Actively led and managed operations of the full-service print and copy department while driving sales and increasing profits; often exceeded sales expectations and very high customer satisfaction rating
- Coached team and directed workflow to ensure the delivery of high-quality orders while meeting strict deadlines and complex customer requests.
REGIONAL COORDINATOR/SHIFT SUPERVISOR
The Starbucks Coffee Co.
Long Beach, CA
06.2004 - 08.2012
- Coordinated projects for regional store partners across multiple business units, completed planning, budgeting, scheduling, proper cash management, and expense tracking to ensure on-time and on budget project completion
- Led up to six team members assigning and managing work to avoid bottlenecks, ensuring speed of operations and delivery of exceptional service
- Communicated and monitored the implementation of standard operating procedures to ensure health, safety, sanitation and recipe and presentation standards
- Often called upon to serve project-related inquires; identified and implemented processes to improve workflow, organization and communication between partners and external service/product providers
- Performed new employee training, providing supervision, coaching and guiding to new trainees.
OPERATIONS COORDINATOR
Platinum Capital Group
Manhattan Beach, CA
01.2002 - 01.2003
- Assisted the Office Manager with daily business office operations, receptionist responsibilities, monthly funding reports submissions, and the planning of corporate events and monthly sales meetings
- Uncovered and utilized operational improvements throughout the company to streamline office activities that improved efficiency and saved money
- Played a key role in home loan approvals; gathered and verified customer information.
FLIGHT ATTENDANT
Northwest Airlines
Memphis, TN
05.2000 - 02.2001
- Contributed to the safety and exceptional service of over hundred flights providing attentive customer service
- Attended preflight briefings on flight details and ensured the safety of all passengers.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Education
Bachelor of Science in Water Resource Management -
Central State University
Wilberforce, OHSkills
- Operations Management
- Team Leadership/Supervision
- Workflow Coordination
- Sales & Marketing
- Customer Service & Relationship Management
- Project Management
- Revenue & Profit Growth
- Talent Acquisition
- Staff Training & Development
- Consultative & Persuasive Sales
- Reports Management
- Quality Assurance
Areas Of Interest
- Operations Management
- Airlines Service Management
Timeline
Team Lead, Market Operations
Carvana
08.2022 - 06.2024
COLLATERAL DOCUMENT SPECIALIST
loanDepot
01.2019 - 01.2022
BRANCH MANAGER
Axcess Financial
01.2014 - 01.2019
COPY & PRINT CENTER SUPERVISOR
Staples
01.2013 - 01.2014
REGIONAL COORDINATOR/SHIFT SUPERVISOR
The Starbucks Coffee Co.
06.2004 - 08.2012
OPERATIONS COORDINATOR
Platinum Capital Group
01.2002 - 01.2003
FLIGHT ATTENDANT
Northwest Airlines
05.2000 - 02.2001
Bachelor of Science in Water Resource Management -
Central State University