Jennifer Golden

• Drives store profitability and efficiency
• Leads team training initiatives
• Improves operational efficiency and employee engagement across departments
• Omni-channel management
• Inventory integrity auditing
• Freight processing and management
• Coaching and mentoring
• Executing daily business strategies
• Data analysis and strategic implementation to exceed KPIs

• info.insuringfreedom.com/jgolden
• Developing tailored solutions for clients, enhancing coverage
• Establishes and maintains strong relationships with clients, fostering trust and long-term partnerships
• Marketing and business development

• Managing daily operations for two sister boutiques, leading staff, merchandising, and customer experience initiatives
• Live online events increasing online sales and customer engagement
• Modeling and hosting in-store charity fashion shows showcasing seasonal collections
• Strengthening brand reputation and driving store traffic
• Train and supervise the team to cultivate a customer-first culture to achieve consistently high service
• Social media promotions, email campaigns, and event-based outreach to boost sales and customer base

• Executes daily operations of Kohl's + Sephora: KPI-focused sales, management, and merchandising
• Data driven analysis, solutions, and implementation
• Elevated our Sephora to #1 in the Division MTD & YTD. Ranked 8th in the Region, 11th out of 606 nationally
• Develop and implement sales strategies and techniques
• Store Operations, Management, and Leadership
• Amazon Return Drop Management
• OMNI Management
• Enhances productivity via hiring, training, and coaching
• Shipping and Receiving: Freight Processing

• Public speaker
• Leadership and business development & coaching
• Branding, sales, and marketing
• Developed national & international relationships
• Educational & motivational speaking at meetings and seminars to groups and businesses

• Traveled nationally and internationally to build and support relationships and develop accounts with ESI International, GSK Pharmaceuticals, NCR and Morgan Stanley
• Supervised the Morgan Stanley & NCR University Call Centers
• Elected member of the Edcor Steering Committee
• Corporate training website testing, launching, training, & data management
• Elected Member of the Steering Committee
• Vendor Management Supervison
• Learning Management Systems Management
• Content Hosting Management
• ISO-9000 Lead and Process Manual Creation and Management

• Sales and daily operations, ensuring business growth and development
• Implemented strategic marketing initiatives, increasing brand visibility
• Purchasing and inventory management
• Luxury customer service excellence
• Developed training programs to enhance staff skills and improve team performance
• GIA Diamond Certified
• HR duties
• Payroll and business accounting

• Managed daily operations, ensuring efficient workflow and optimal staff performance of multiple locations
• Developed training programs to enhance team skills and improve customer service
• Certified Personal Trainer
• Designed individualized training programs to meet diverse client fitness goals
• Mentored junior trainers, sharing best practices for client results, engagement and program development
• Implemented innovative training techniques to improve client performance and retention rates
• Membership Sales
• Boosted gym revenue through active participation in marketing initiatives, campaigns, and community events showcasing available services
• CPR Certified