Courtney Fowler
Summary
Dynamic RN Case Manager at Four Seasons Compassion for Life, adept in care coordination and compassionate end-of-life care. Committed to demonstrating the skills and qualities listed below to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
RN Case Manager
Four Seasons Compassion for Life
05.2019 - Current
- C ompassion is offered with a listening ear to both patients and loved ones to meet emotional and mental, as well as physical needs.
- B alance clinical, administrative and interpersonal responsibilities by making independent decisions when needed, but also collaborating with the healthcare team for comprehensive care planning.
- R espectively engage in active listening, cultural sensitivity, patient-centered care and advocacy while following up as promised, and providing timely updates.
- I ntegrity is demonstrated by honest communication with patients and families-even when the truth is difficult, documenting thoroughly, accurately and in a timely manner as integrity in records reflects integrity in care.
- T eamwork is displayed by leading and/or participating actively in team meetings to discuss patient progress. Helping teammates when they're overwhelmed by reaching out periodically to ensure they feel supported.
- E xcellence is exemplified by developing individualized care plans for 16+ patients weekly, ensuring alignment with evidence-based protocols and patient goals while training several new case managers annually and highlighting the importance of point of care documentation with them.
- R esilience is illustrated by adjusting quickly to changing patient conditions, handling difficult conversations with patients and families, proactively address barriers to care with creative, patient-centered solutions.
Registered Nurse
Mission Hospital
09.2018 - 04.2019
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Certified Nursing Assistant
Carolina Village Care Center
08.2014 - 08.2016
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Education
Bachelor of Science - Nursing
Chamberlain College of Nursing
Chicago, IL06-2025
Associate of Science - Nursing
Blue Ridge
Flat Rock05-2018
Skills
- End-of-life care
- Care coordination
- Infection prevention
- Symptom management
- Patient education
- Hospice care management
- Family support
- Pain control
- Compassionate care
- Care planning
- Physician communication
- Hospice of NC guidelines
Timeline
RN Case Manager
Four Seasons Compassion for Life
05.2019 - Current
Registered Nurse
Mission Hospital
09.2018 - 04.2019
Certified Nursing Assistant
Carolina Village Care Center
08.2014 - 08.2016
Bachelor of Science - Nursing
Chamberlain College of Nursing
Associate of Science - Nursing
Blue Ridge
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