COURTNEY F. SMITH
Senoia,US
Summary
Results driven inside sales professional with a strong background in managing high volume client interactions, coordinating schedules, and ensuring seamless follow through from initial contact to completion. Experienced in balancing multiple priorities in fast paced environments while maintaining accuracy, responsiveness, and a customer first mindset. Known for clear communication, problem solving, and building trust with both clients and internal teams to drive efficiency and meet organizational goals.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
Georgia Pacific, LLC
Atlanta, GA
02.2025 - Current
- Developed and maintained strong customer relationships to drive sales growth.
- Analyzed market trends to identify new sales opportunities and enhance product offerings.
- Executed sales strategies that improved overall efficiency in the sales pipeline management process.
- Conducted product presentations, effectively addressing client needs and closing deals consistently.
- Answered customers' questions regarding products, prices, and availability.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
Customer Solutions Specialist
Georgia Pacific, LLC
Atlanta, GA
05.2019 - Current
- Functioned as the primary point of contact for customer inquiries, concerns, and feedback, ensuring timely and satisfactory resolution.
- Collaborated with sales teams to identify customer needs and provide tailored solutions, resulting in increased revenue and customer retention.
- Developed relationships with key accounts, serving as a trusted advisor and partner.
- Demonstrated clear understanding of sales processes and techniques, supporting sales teams, and driving revenue.
- Assisted in the development of sales collateral and marketing materials, including product catalogs and promotional campaigns.
- Managed customer inquiries and requests, coordinating with internal departments to address issues and provide solutions.
- Prepared reports and analysis to track performance metrics and identify areas for improvement.
Consumer Affairs Specialist
Georgia Pacific, LLC
Atlanta, GA
01.2019 - 05.2019
- Managed intake of consumer inquiries, concerns, and feedback, ensuring prompt and satisfactory resolution.
- Investigated consumer complaints and disputes, identifying root causes and implementing corrective actions to prevent recurrence.
- Handled a high volume of inbound calls and emails, demonstrating patience, professionalism, and poise in a high-paced environment.
Education
Associate of Science - Business Management
West Georgia Technical College
01-2025
Skills
- Initiative & Leadership: Confidently builds on and enhances existing processes to drive efficiency and continuous improvement
- Creative Problem-Solving: Lateral thinker: able to analyze issues from alternative angles and develop innovative solutions
- Relationship Building: Demonstrates proficient interpersonal skills with a focus on building positive relationships with clients, stakeholders, and team members to advance collaboration and meet shared goals
- Customer Support: Provides personalized solutions, promoting customer loyalty by resolving inquiries promptly and effectively
- Technical Acumen: Microsoft Suite: Excel, Word, PowerPoint, Outlook CRM Software: Salesforce, SAP Data Visualization: Power BI, KBX TOPS
- Business Acumen: Understands supply chain processes & techniques Identifies and capitalizes on opportunities through strategic initiatives
Timeline
Inside Sales Representative
Georgia Pacific, LLC
02.2025 - Current
Customer Solutions Specialist
Georgia Pacific, LLC
05.2019 - Current
Consumer Affairs Specialist
Georgia Pacific, LLC
01.2019 - 05.2019
Associate of Science - Business Management
West Georgia Technical College