Courtney Furr
Camden,Tennessee
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
16
16
years of professional experience
Work History
Pharmacy, Health & Beauty Team Lead
Walmart
Camden, TN
03.2023 - Current
- Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Provided expert product knowledge to assist customers in making informed decisions about their purchases.
- Increased customer satisfaction by providing efficient and friendly service at the counter.
- Accepted time off requests and found coverage for short shifts.
- Held weekly team meetings to inform team members on company news and updates.
- Managing and responding to emails in a timely manner.
Department Manager
Walmart
Camden, TN
07.2018 - Current
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Sales Associate
Walmart
Camden, TN
07.2008 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
Camden Central High School
Camden, TN05.2007
Skills
- Asset Protection
- Money Handling
- Crisis Management
- Advanced Surveillance
- Merchandise Stocking
- Product restocking
Timeline
Pharmacy, Health & Beauty Team Lead
Walmart
03.2023 - Current
Department Manager
Walmart
07.2018 - Current
Sales Associate
Walmart
07.2008 - Current
High School Diploma -
Camden Central High School