Courtney Garcia
Spring
Summary
Dedicated administrative professional with successful experience in fast-paced medical office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Responsible Medical Scheduler with solid experience in supporting patients, families and physicians. Skilled in managing patient information and coordinating and scheduling appointments. Strong organizational and multitasking skills coupled with strong work ethic.
Overview
11
11
years of professional experience
Work History
Senior Medical Scheduler - Ortho
Houston Methodist Hospital
04.2024 - Current
- Coordinated patient scheduling with physicians, ensuring alignment with sub-specialty requirements.
- Coordinated patient appointments to maximize clinic efficiency.
- Improved patient satisfaction by managing scheduling conflicts effectively.
- Updated patient records with appointment details, improving data accuracy.
- Communicated with medical staff to confirm availability for procedures.
- Handled patient inquiries regarding scheduling to provide excellent service.
- Optimized appointment scheduling to improve clinic workflow.
- Coordinated with external facilities to arrange patient referrals.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Assisted in the training of new schedulers, sharing knowledge and best practices.
- Maintained accurate records of patient demographics, insurance information, and medical history in electronic health systems.
- Contributed to a positive work environment through effective communication and teamwork among administrative staff members.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Coordinated with insurance companies to verify coverage and obtain necessary authorizations for medical procedures.
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Reduced patient wait times by effectively managing schedules for multiple healthcare providers.
- Registered and verified patient records before triage with most up-to-date information.
- Worked closely with medical team to coordinate complex scheduling needs.
- Supported medical staff by ensuring accurate and timely appointment bookings.
Medical Office Support Specialist
Baylor St. Luke's Medical Group
03.2021 - 03.2024
- Supported clinical staff with administrative tasks such as preparing charts and managing lab orders, enhancing overall workflow efficiency.
- Collaborated effectively with physicians to optimize administrative efficiency within the practice.
- Developed strong relationships with area specialists to facilitate effective referral management for patients requiring additional care services.
- Enhanced patient satisfaction by providing timely and efficient front desk support.
- Resolved patient inquiries professionally, demonstrating empathy and understanding during every interaction.
- Implemented efficient check-in/check-out procedures that resulted in reduced wait times while maintaining high levels of customer service excellence.
- Reduced patient no-shows through diligent follow-up calls and appointment reminders.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided prompt, polite and professional in-person and telephone customer service.
- Updated patient information and insurance details for accurate electronic medical records.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Used Epic to schedule appointments for doctor visits and procedures.
- Received, recorded and filed medical payments by check, cash, and credit card.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered phone calls and messages for multi-physician orthopedic and primary care medical facility, scheduling appointments, and handling patient inquiries.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Medical Office Receptionist
KSF Orthopaedic Center P.A.
09.2013 - 03.2021
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
- Updated demographics regularly on electronic health record systems ensuring accuracy and up-to-date information accessible during visits.
- Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Anticipated needs of medical professionals by preparing necessary documents beforehand, resulting in smoother appointments and less downtime between patients.
- Coordinated referrals for specialist consultations, ensuring timely appointments and proper documentation transfer between providers.
- Maintained clean reception area, creating a comfortable environment for patients and visitors alike.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered phone calls and messages for 10 orthopedic providers and multi-location physical therapy facility, scheduling appointments, and handling patient inquiries.
Education
Bachelor Of Applied Arts And Science - 20 of 36 Hours Completed
Midwestern State University
Wichita Falls, TXAssociates Degree - Legal Information Management
El Centro College
Dallas, TXHigh School Diploma -
Red Oak High School
Red Oak, TXSkills
- Appointment scheduling
- Patient coordination
- Medical terminology
- Healthcare systems
- Patient relations
- Adaptability and flexibility
- Patient education
Professional Awards
PE Vision Award - Patient Experience, Orthopedics - April 2022
Acts of Human Kindness Award - June 2022
Timeline
Senior Medical Scheduler - Ortho
Houston Methodist Hospital
04.2024 - Current
Medical Office Support Specialist
Baylor St. Luke's Medical Group
03.2021 - 03.2024
Medical Office Receptionist
KSF Orthopaedic Center P.A.
09.2013 - 03.2021
Bachelor Of Applied Arts And Science - 20 of 36 Hours Completed
Midwestern State University
Associates Degree - Legal Information Management
El Centro College
High School Diploma -
Red Oak High School
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