Courtney Garcia
Pensacola,FL
Summary
Dynamic brand ambassador with expertise in customer engagement, event organization, and data entry accuracy. Known for promoting brand awareness and enhancing customer experiences through strong interpersonal skills and attention to detail.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Brand Ambassador
MKTG
09.2022 - Current
- Engaged customers to enhance brand awareness and highlight product features.
- Promoted positive company image through superior customer service experiences.
- Offered product samples at on and off premise events.
- Organized and carried out promotional events, set up, and tore down event sites and interacted with customers.
- Collected customer feedback to shape marketing strategies and drive improvements.
- Recommended, selected and helped locate merchandise based on guest needs and desires.
- Maintained an up-to-date knowledge base on current industry developments.
- Provided insights through detailed reports on promotional activities and sales results.
Patient Registrar
WakeMed Emergency Room
Garner, NC
08.2013 - 09.2015
- Registered patients and collected essential personal information to streamline intake process.
- Verified insurance details and ensured precise data entry to maintain accurate patient records.
- Managed patient check-in process while maintaining confidentiality and compliance standards.
- Processed required paperwork and forms for registration, ensuring accurate and complete patient data entry.
- Updated electronic health records promptly to reflect current patient information.
- Coordinated with medical staff to facilitate smooth patient flow in the emergency room.
- Trained new staff members on registration processes and system navigation.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient health information.
Certified Nursing Assistant
WakeMed Cary Hospital
Cary, North Carolina
04.2011 - 08.2013
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Answered call lights promptly and responded to patient needs accordingly.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Ensured clean and safe patient environments, adhering to health standards to promote patient well-being.
- Responded quickly to emergency situations involving sudden illness or injury.
- Served meals to patients in their rooms and assisted with feeding.
- Documented patient progress and care provided in electronic health records.
Front Office Assistant
Jeffers Mann and Artman Pediatrics
Cary, NC
10.2008 - 10.2010
- Managed patient check-in and check-out processes efficiently.
- Coordinated appointment scheduling for multiple healthcare providers.
- Assisted with medical records management and filing systems.
- Maintained cleanliness and organization of front office area.
- Communicated effectively with staff and patients to ensure smooth operations.
- Supported billing processes by verifying insurance information.
- Utilized electronic health record systems to update patient information accurately.
- Answered incoming calls, responded to voicemails and transferred calls as needed.
- Processed payments from customers using cash, credit cards or checks.
- Organized filing system for customer records and documents.
- Maintained positive working relationship with fellow staff and management.
Education
Associate of Arts -
Johnston Community College
Smithfield, NC05-2014
Skills
- Brand promotion
- Event organization
- Promotional strategy
- Customer engagement
- Market analysis
- Sales data reporting
- Product knowledge
- Client relationship management
- Problem solving
- Attention to detail
- Strong interpersonal skills
Certification
- TIPS Certification
- Adult, Child ,& Infant CPR/AED/First Aid Certified
Timeline
Brand Ambassador
MKTG
09.2022 - Current
Patient Registrar
WakeMed Emergency Room
08.2013 - 09.2015
Certified Nursing Assistant
WakeMed Cary Hospital
04.2011 - 08.2013
Front Office Assistant
Jeffers Mann and Artman Pediatrics
10.2008 - 10.2010
Associate of Arts -
Johnston Community College