Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
References
Work Availability
Languages
Timeline
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Courtney GERMAIN-HAYGOOD

Courtney GERMAIN-HAYGOOD

Kaneohe,USA

Summary

Motivated professional with a strong work ethic and exceptional communication skills. Proven ability to adapt quickly to new challenges and master skills independently. Experienced in managing time effectively and thriving under pressure to enhance organizational performance. Seeking entry-level opportunities to contribute to team success and support company growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Certified Trainer: Server

Buffalo Wild Wings
Kaneohe, Hawaii
02.2022 - 07.2025
  • Provided exceptional customer service in high-pressure dining environments.
  • Trained new servers on menu details and service protocols to enhance performance.
  • Executed opening and closing duties, including setup of dining area and restocking supplies.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Operated POS terminals for order entry, bill splitting, and total calculations.
  • Collaborated with management to align training programs with organizational goals.
  • Promoted seasonal deals and rewards program to drive sales performance.
  • Resolved customer inquiries and issues promptly and professionally.

Second Teacher

Assets School
Honolulu, Hawaii
06.2022 - 08.2024
  • Delivered effective classroom instruction to neurodiverse students, enhancing engagement and understanding.
  • Implemented hands-on learning activities to promote curiosity for complex principles.
  • Provided individualized support to students struggling with academic concepts.
  • Collaborated with teachers, administrators, and parents to achieve learning objectives.
  • Developed lesson plans aligned with curriculum objectives to facilitate student learning.
  • Assessed student progress utilizing diverse evaluation methods and tools.
  • Supervised students during classroom activities and breaks to ensure safety and well-being.
  • Participated in workshops and conferences to enhance educational skills and teaching strategies.

Restaurant Supervisor

The Old Spaghetti Factory
01.2018 - 01.2022
  • Trained and mentored staff on company standards to boost operational efficiency.
  • Supervised daily restaurant operations, ensuring seamless service and quality standards.
  • Delivered exceptional customer service in high-pressure environments, addressing inquiries promptly.
  • Established positive relationships with guests through strong interpersonal communication skills.
  • Cultivated a supportive team atmosphere by promoting collaboration and effective communication.
  • Assisted across departments, providing support where needed to enhance workflow.

Student Assistant

University of Hawaii at Manoa
01.2017 - 01.2018
  • Directed incoming calls and routed inquiries to appropriate personnel efficiently.
  • Provided comprehensive administrative support, including document copying, scanning, filing, and supply ordering.
  • Maintained organized filing systems for both paper documents and electronic files.
  • Efficiently operated office equipment, including printers, copiers, and fax machines.

Sales Associate

Koko Marina Theaters
01.2015 - 01.2018
  • Volunteered for extra shifts during holidays, and other busy periods, to alleviate staffing shortages.
  • Provided assistance to guests with special needs, and helped with seat accommodations.
  • Organized racks and shelves to maintain the store's visual appeal, engage customers, and promote specific merchandise.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Trained new staff on operational procedures and customer service standards.

Teacher

TRiO Student Support Services
01.2015 - 01.2017
  • Facilitated engaging study sessions for diverse student groups to enhance learning outcomes.
  • Coordinated and led workshops to improve student skills and knowledge retention.
  • Assisted students with homework and exam preparation strategies, ensuring comprehensive understanding.
  • Supported individual students with course material and assignments through one-on-one assistance.
  • Managed scheduling of appointments and meetings with academic counselors to optimize student support.
  • Directed incoming calls and inquiries to appropriate personnel for efficient communication.

Education

Master of Arts - Educational Psychology

University of Hawaii At Manoa
Honolulu, HI
12-2022

Minor - Communicology

University of Hawaii At Manoa
Honolulu, HI
12-2022

Skills

  • Teamwork and collaboration
  • Customer service
  • Reliability and punctuality
  • Organizational skills
  • Flexibility and adaptability
  • Attention to detail

Affiliations

Psi Chi Psychology Honor's Society

Certification

Slingerland®

Accomplishments

  • Cum Laude, Honors 2022
  • PSI CHI International Honors Society, 2018-Present
  • Federal Work Study Grant, 2018
  • Manoa Opportunity Grant, 2017-2018
  • HONDA International Scholarship, 2016
  • Phi Theta Kappa Honors Society, 2016
  • James Embrey Memorial Scholarship, 2015-2016
  • W. Serikawa Scholarship UHCC, 2015
  • Kapiʻolani Opportunity Grant, 2014-2017

References

References available upon request.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native language

Timeline

Second Teacher

Assets School
06.2022 - 08.2024

Certified Trainer: Server

Buffalo Wild Wings
02.2022 - 07.2025

Restaurant Supervisor

The Old Spaghetti Factory
01.2018 - 01.2022

Student Assistant

University of Hawaii at Manoa
01.2017 - 01.2018

Sales Associate

Koko Marina Theaters
01.2015 - 01.2018

Teacher

TRiO Student Support Services
01.2015 - 01.2017

Master of Arts - Educational Psychology

University of Hawaii At Manoa

Minor - Communicology

University of Hawaii At Manoa

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