Courtney Gibson
Jacksonville,FL
Summary
Reliable Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Overview
2
2
years of professional experience
Work History
Client Service Representative
Merrill Lynch
04.2022 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Responded to customer calls and emails to answer questions about products and services.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Maintained accurate record-keeping with proactive attention to client information updates.
Administrator
General Dynamics
6 2017 - 04.2022
- Provided clerical support to judicial staff by maintaining mail, circulating office materials, and fulfilling individual staff requests.
- Answered and routed telephone calls and took messages.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems, office layout and budgetary requirements.
- Managed new files and retrieval requests with speed and accuracy.
Sales Clerk
Venus Fashion
1 2017 - 6 2017
- Scanned merchandise barcodes and bagged items using appropriate strategies for each type.
- Received and submitted payments and returns with accuracy and efficiency.
- Put new merchandise on shelves and racks in attractive arrangements.
- Extended customer subscriptions, offering discounts and promotions to ensure high customer retention rates.
Salesperson
Sprint
9 2014 - 1 2017
- Expanded client bases by offering exceptional customer service and telecommunication skills.
- Assessed processes used to send products to customers and discovered a more efficient method that was positively received by all involved parties.
- Maintained compliance with export guidelines and international standards.
- Consistently met and exceeded department expectations for productivity and accuracy levels.
Education
High School Diploma -
Andrew Jackson High School
Jacksonville, FL2012
Skills
- Excellent communication
- Positive learning process
- Training and development
- Focused on customer satisfaction
- Energetic work attitude
- Sharp problem solver
Accomplishments
- Promotion of completing the most call in the entire department
- Global Recognition for most performance
- JD Power Recognition for top of the chart with the highest calls being scored the highest
Timeline
Client Service Representative
Merrill Lynch
04.2022 - Current
Administrator
General Dynamics
6 2017 - 04.2022
Sales Clerk
Venus Fashion
1 2017 - 6 2017
Salesperson
Sprint
9 2014 - 1 2017
High School Diploma -
Andrew Jackson High School
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