Rhonda Ramsey
Independence,MO
Summary
Motivated Client Service Representative with proven administrative, problem-solving and customer relations skills. Collaborative and driven with clear focus on putting clients first and supporting team needs. Well-organized, flexible, and computer-savvy. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Client Service Representative
Rediscover Substance Abuse Treatment Center
Raytown, Missouri
08.2019 - 07.2024
- Provided customer service support to clients in a timely and efficient manner.
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Maintained customer records in the database system.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
Security Senior Supervisor
Securitas Security Services USA, lnc
Kansas City, MO
04.2015 - 08.2019
- Train new security officers on safety protocols and company standards.
- Supervised property entrances and exits and monitored employee safety
- Implemented video surveillance, motion detection and closed-circuit television systems to aid in monitoring the premises.
Cashier/Retail Sales Associate
Wal-Mart Supercenter
Overland Park, KS
06.2010 - 12.2013
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Stocked shelves with merchandise when needed.
Home Heaath Care Aide
lntegrity Home Care and Hospice
Columbia
02.2008 - 03.2009
- Developed strong and trusting rapport with each client to facilitate best care possible
- Ensured clients' well-being, safety and comfort in adherence with physicians' orders
- Assisted disabled individuals to foster independence while still closely monitoring safety
- Charted daily information such as mood changes, mobility activity, eating percentages and daily inputs and outputs
- Completed data entries in charts and log books to document clients' progress with accuracy
- Mopped floors, vacuumed, washed dishes and performed an array of other household chores to assist clients
- Supervised frequent activities such as medication and personal hygiene to ensure safety
- Took and recorded patients' temperature, pulse and blood pressure.
Education
Certification - Certified Medical Administrative Assistant
MedCerts
Livonia, MI01-2024
High schoo - High School
Paseo Acad. Of Performing Arts
Kansas City, MO06.2016
Skills
- Computer proficient
- Quick learner
- Results-oriented
- Microsoft office
- Client-focused
- File/records maintenance
- Excellent communication
- Time management skills
- Client Relations
- Customer Support
Certification
Certified CPR/AED: Adult, Child,lnfant + Standard First Aid (BLS), 10/2018, 10/2020, To assist any persons in a crisis situation. From choking to cardiac arrest.
Personal Information
Title: Medical Client Representative
Timeline
Client Service Representative
Rediscover Substance Abuse Treatment Center
08.2019 - 07.2024
Security Senior Supervisor
Securitas Security Services USA, lnc
04.2015 - 08.2019
Cashier/Retail Sales Associate
Wal-Mart Supercenter
06.2010 - 12.2013
Home Heaath Care Aide
lntegrity Home Care and Hospice
02.2008 - 03.2009
Certified CPR/AED: Adult, Child,lnfant + Standard First Aid (BLS), 10/2018, 10/2020, To assist any persons in a crisis situation. From choking to cardiac arrest.
Certification - Certified Medical Administrative Assistant
MedCerts
High schoo - High School
Paseo Acad. Of Performing Arts
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