Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Emily Mason

Lansing,MI

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability. Swift capacity to learn and apply new skills, committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

10
10
years of professional experience

Work History

Client Service Representative

Rose Pest Solutions
04.2022 - Current
    • Manage phone and email correspondence as well as incoming and outgoing mail.
    • Perform weekly reconciliations of cash, checks, and credit card payments, comparing the collected funds to the system records and transmitting the reconciled data to the corporate office.
    • Participate in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
    • Maintain detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
    • Utilize active listening skills to identify customer needs and provide appropriate solutions.
    • Manage complex scheduling for two field service technicians, each servicing over 80 clients per route, optimizing travel routes and minimizing downtime.
    • Answer customers' questions regarding products, prices, and availability.

Dental Receptionist

Okemos Pediatric Dentistry
06.2019 - 11.2019
    • Scheduled, rescheduled, and cancelled appointments for dental patients.
    • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
    • Maintained confidentiality of information regarding clients and company.

Sales Associate

Menards
02.2015 - 05.2019
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Tracked stock using company inventory management software.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

General Associates -

Lansing Community College
Lansing, MI
12.2021

Skills

  • Data entry, organization, and maintenance
  • Payment processing
  • Proficient in Microsoft Office
  • Effective schedule coordination
  • Computer proficiency
  • Strong attention to detail
  • Administrative and office support
  • Strong organizational abilities

Accomplishments

  • Ranked number one in sales for the year 2024, surpassing 30+ client service representatives.

Timeline

Client Service Representative

Rose Pest Solutions
04.2022 - Current

Dental Receptionist

Okemos Pediatric Dentistry
06.2019 - 11.2019

Sales Associate

Menards
02.2015 - 05.2019

General Associates -

Lansing Community College

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Emily Mason