Nyazia Martin-Harriday
Clinton,MD
Summary
Looking to obtain a challenging yet satisfying position with a company that will allow me to fully utilize my communication, organizational, problem solving, & customer service skills to benefit the organization. I am seeking entry-level opportunities to expand skills while facilitating company growth. I am Responsible and motivated, ready to apply my knowledge in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
4
4
years of professional experience
Work History
Client Service Representative
VCA Animal Hospital
Alexandria, VA
10.2024 - Current
- Resolved customer inquiries and complaints via phone, email, or other communication channels.
- Assisted customers with product information and pricing.
- Maintained customer records in the database system.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Managed filing of prescriptions, both electronically and manually.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Verified accuracy of medication labels before they were dispensed to customers.
- Managed client accounts, including billing, payments and scheduling of services.
Patient Services Coordinator
MyEyeDr
Alexandria, VA
12.2023 - 10.2024
- Assist in appointment confirmations & patient outreach in partnership with doctor availability.
- Be a multitasker by managing multiple phone lines, greeting patients and walk ins, scheduling appointments & assisting office staff duties as needed.
- Have the ability to cross train to other office support roles such as Eyewear Consultants & Optometric Technicians (Varies by office needs).
- Consult with patients, accurately document existing conditions & complaints, & chart medical history to prep for Optometrist exam
- Maintain a smooth flow of patients to the Doctor and additional office staff throughout appointment.
- Through company training learn to use all pretest equipment to perform a range of visual screenings for patients prior to visiting with the doctor.
- Conduct contact lens training for applicable patients & other preliminary testing.
- Managed the flow of incoming calls from patients & other healthcare providers.
- Processed referrals for specialty care services as needed.
- Ensured medical records were accurately updated with patient information.
- Assisted with scheduling appointments for patients.
- Coordinated insurance authorization for procedures & tests.
Application Service Representative
Watson Willis Towers
Glen Allen, VA
08.2023 - 12.2023
- (Tempoary) Remote Position.
- Greeted customers & answered inquiries in a professional manner.
- Set up & activated customer accounts.
- Completed application (verbatim) using macros.
- Insurance research.
- Gathered customer feedback through surveys & used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions & comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Asked probing questions to determine service needs & accurately input information into electronic systems.
- Processed payments via cash, check, or credit card transactions.
Merchandising Specialist
Total Wine & More
Bethesda, MD
11.2022 - 07.2023
- ( Temp Agency) Hybrid position.
- Tracking data, updating data.
- Using/ Creating Macros to use for emails.
- Organized and located inventory, updating store spreadsheets (VLOOKUP, Pivot) to reflect statistical data.
- Order management includes entry, sending, tracking & confirmation through supplier communication.
- Setup new items & update item information as needed to maintain accurate product data.
- Ensure files are kept current & organized.
- Identify opportunities & implement solutions to improve inventory management processes, procedures, & tools.
- Daily verbal & written communication with partners, including merchandising & suppliers.
Patient Safety Associate
INOVA Hospital
Fairfax, VA
08.2022 - 11.2022
- Coordinated interdisciplinary meetings to discuss issues related to patient safety.
- Facilitated communication between clinicians, nurses, administrators, & other stakeholders regarding patient safety issues.
- Monitored medical records for accuracy, completeness, & compliance with regulations.
- Reviewed incident reports to analyze trends in errors or near misses.
- Assisted in the development of patient safety policies & procedures.
- Maintained a database of patient safety incidents & monitored outcomes over time.
- Monitored health & well-being of clients &reported significant health changes.
Behavior Technician
Attain ABA Therapy
Falls Church, VA
04.2022 - 10.2022
- Part time (In home service).
- Provided direct behavioral intervention services to children with autism spectrum disorder & other developmental disabilities.
- Developed individualized treatment plans for each client that included goals & objectives.
- Instructed clients in social skills training techniques such as positive reinforcement, prompting, & shaping behaviors.
- Maintained detailed records of sessions including progress notes, daily logs, incident reports & program updates.
- Assisted in the development of communication systems using visual supports such as picture exchange systems.
- Collaborated with families to provide support strategies for home-based interventions.
Technical Support Representative
ID.me
McLean, VA
07.2021 - 04.2022
- Remote position.
- Verified Identify, fraud support, emails, chat, quotas, verification process, troubleshooting.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customers with various types of technical issues via email, live chat.
- Served as first point of contact for incoming technical service emails.
- Walked customers through common phone hardware & software configurations to maximize service functionality.
- Delivered remote assistance for technical issues using screen sharing, mouse & keyboard control & other tools.
- Reviewed support cases for technical and troubleshooting accuracy & identified needed process improvements.
- Documented customer complaints & inquiries for use in technical documentation & bug tracking.
- Used remote login tools to assist clients with technical & product questions.
- Resolved record-breaking backlog of support tickets following major system malfunction.
- Collaborated with technical staff to establish goals and objectives for system improvements and upgrades.
- Delivered local and remote Tier 1 IT support for hardware & software to company personnel.
Child Sitter
College Nannies & Tutors
Bethesda, Maryland
02.2021 - 06.2021
- Part time (In home Services)
- Organized & supervised activities such as games, crafts, reading, & outdoor play.
- Developed schedules & routines to ensure children have enough physical activity, rest, & playtime.
- Read books to the children & taught them simple painting, drawing, handicrafts, & songs.
- Prepared meals for the children & monitored their eating habits.
- Provided basic care for the children including dressing, bathing, feeding, changing diapers.
- Maintained a safe play environment by supervising the children during outdoor activities like swimming or playground visits.
- Encouraged good behavior through positive reinforcement methods such as praise or rewards.
- Helped with homework assignments when needed, explained new concepts in easy-to-understand ways.
- Kept records of daily observations on each child' s progress in development areas such as language skills or social interactions.
- Attended training sessions, workshops conducted by child care professionals to update knowledge & skills.
Front Desk Receptionist
Massage Envy
Arlington, VA
10.2020 - 02.2021
- Greeted customers warmly & made them feel welcome.
- Handled payment processing and provided customers with receipts & proper bills & change.
- Answered multi-line phone system & managed calls by routing to proper extensions or taking messages.
- Explained policies & procedures to visitors.
- Completed basic bookkeeping and document filing.
- Prepared daily shift close reports & balanced cash register to accurately reflect transactions.
- Responded to inquiries & room requests made online, by phone & via email.
- Input customer data into reservation systems & updated to reflect room changes.
- Drafted professional business documents, spreadsheets & correspondence.
- Scheduled appointmentsand maintained & updated appointment calendars.
- Helped customers find specific products, answered questions & offered product advice.
- Worked with fellow sales team members to achieve group targets
- Managing/handling accounts (Meevo).
Education
Associate of Science - Medical Assisting
Ultimate Medical Academy
Clearwater, FL08.2019
High School Diploma -
Surratsville
Clinton, MD05.2017
Skills
- Inventory Tracking
- Customer Relationship Management
- Pivot table
- Store Maintenance
- Creating/Using Macros
- Zendesk
- Excel
- Microsoft Teams
- VLOOKUP table
- In-Store Support
- Customer Support
- Spreadsheets
- Analyzing data
- Technical Support
- Problem-Solving Abilities
- Typing [28] WPM
- Schedule Management
- Multi-Line Telephone Systems
- Organization and efficiency
- Data Entry
- Front Office Management
- Hospitality Services
- Call center experience
- Account troubleshooting
- Technical Troubleshooting
- Troubleshooting Network Issues
- Proper labeling
- HIPAA
- Patient confidentiality
Timeline
Client Service Representative
VCA Animal Hospital
10.2024 - Current
Patient Services Coordinator
MyEyeDr
12.2023 - 10.2024
Application Service Representative
Watson Willis Towers
08.2023 - 12.2023
Merchandising Specialist
Total Wine & More
11.2022 - 07.2023
Patient Safety Associate
INOVA Hospital
08.2022 - 11.2022
Behavior Technician
Attain ABA Therapy
04.2022 - 10.2022
Technical Support Representative
ID.me
07.2021 - 04.2022
Child Sitter
College Nannies & Tutors
02.2021 - 06.2021
Front Desk Receptionist
Massage Envy
10.2020 - 02.2021
Associate of Science - Medical Assisting
Ultimate Medical Academy
High School Diploma -
Surratsville