Summary
Overview
Work History
Skills
Timeline
Generic

Willie Mae Tennial

Client-Customer Engagement Specialist
Sacramento,CA

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and problem-solving skills.

Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Experience addressing customer requests and concerns by providing relevant information and options to successfully resolve issues.

Overview

18
18
years of professional experience

Work History

Client Service Representative

Women, Empowerment Center
Sacramento, CA
11.2022 - Current
  • Partner with management to assemble "Get A Job Kit" instructions, tools, and marketing content
  • Perform station quality checks on program materials and brochures prior to assembly
  • Meet/Exceed production standards; hitting goals and working safely at every point in the assembly process
  • Coordinate with operations staff to resolve service problems and boost client satisfaction
  • Collaborate with staff members to enhance customer service experience

Business Owner/Operator

Happy Heart Childcare
Rockford, IL
12.1999 - 07.2016
  • Childcare provider – Successfully owned and managed a childcare center with children of diverse and socio-economic backgrounds
  • Educator – Provided learning experiences for children based on needs, including cognitive and problem-solving skills
  • Provided parent coaching, designed and taught communication and behavioral management skills
  • Documentation – Successfully documented daycare activities, standard operating procedures, and student and parent interactions
  • Financial management – Managed financial records and partnered with YWCA to ensure submission of appropriate paperwork for students, when needed.
  • Put together realistic budgets based upon costs and fees for successfully operating business.

Disability Specialist

Milestone
Rockford, IL
01.2010 - 02.2011


  • Drove clients safely to social activities and appointments.
  • Kept detailed daily logs with care actions, patient behaviors and incidents.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Kept accurate records for client files and handled related paperwork.


Skills

Customer service delivery boosting brand loyalty

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Timeline

Client Service Representative

Women, Empowerment Center
11.2022 - Current

Disability Specialist

Milestone
01.2010 - 02.2011

Business Owner/Operator

Happy Heart Childcare
12.1999 - 07.2016
Willie Mae TennialClient-Customer Engagement Specialist