Jaden Richardson
Durham,NC
Summary
Dynamic professional with a degree in Information Technology Security and Administration from My Computer Career, graduated in 2026. Originally from Henderson, North Carolina, and now residing in Durham, NC, possesses a strong foundation in IT security principles and administration. Authorized to work in the U.S. for any employer and ready to leverage skills and knowledge to contribute effectively in a challenging role within the technology sector. Committed to continuous learning and staying updated with industry trends to enhance organizational security and efficiency. Developed outstanding client interaction and problem-solving skills in fast-paced customer service environment. Transitioning into new field with focus on leveraging strong communication abilities and proactive approach to client needs. Prepared to bring excellent service-oriented skills to new industry, ensuring seamless client experiences.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Service Representative
Modern Acquisitions
Greenville, NC
03.2024 - 06.2024
- Executed targeted marketing campaigns to drive sales and strengthen customer relationships.
- Resolved customer issues efficiently, ensuring satisfaction and retention.
FedEx Ground Package Handler
FedEx
Greenville, NC
08.2023 - 05.2024
- Achieved operational excellence in warehouse management by mastering tclr sheets and linehaul details. Enhanced team productivity through active involvement in diverse warehouse functions. Elevated FedEx operations by leveraging comprehensive logistics and technology expertise.
PCA Personal Care Assistant
Atlantic Home Staffing
Greenville, NC
06.2023 - 09.2023
- Oversaw daily care for clients with mobility limitations, enhancing their quality of life through dedicated support. Coordinated household management tasks, including laundry, meal preparation, and cleaning, to ensure a well-maintained living space. Facilitated transportation to medical appointments, promoting timely access to healthcare services.
Customer Service Representative
Victra - Verizon Wireless Premium Retailer
Greenville, NC
10.2022 - 11.2022
- Achieved high customer satisfaction by applying conflict resolution techniques learned during extensive training. Cultivated strong relationships with customers by addressing their concerns with empathy. Improved operational efficiency through advanced knowledge of Microsoft Office applications, including Excel.
Cashier
Food Lion
Henderson, NC
03.2021 - 06.2022
- Cultivated positive customer interactions through strong communication skills and a welcoming demeanor. Managed checkout processes by efficiently ringing up items and preparing them for customer pickup. Streamlined the bagging and carting process to enhance customer satisfaction.
Education
Information Technology Security and Administrative - Online course
MyComputerCareer.com
Raleigh03-2026
Skills
- Proficient in Microsoft Word
- Technical support
- Trustworthy execution
- Effective leadership
- Proficient in computer applications
- Call center experience
- Customer focus
- Customer support
- Database management
- Hardware troubleshooting
- Network administration
- System administration
Certification
- CPR Certification
- Driver's License January 2021 to January 2029
Timeline
Client Service Representative
Modern Acquisitions
03.2024 - 06.2024
FedEx Ground Package Handler
FedEx
08.2023 - 05.2024
PCA Personal Care Assistant
Atlantic Home Staffing
06.2023 - 09.2023
Customer Service Representative
Victra - Verizon Wireless Premium Retailer
10.2022 - 11.2022
Cashier
Food Lion
03.2021 - 06.2022
Information Technology Security and Administrative - Online course
MyComputerCareer.com