Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaelin T. Bates

Jacksonville

Summary

Dedicated, reliable, outgoing, and versatile individual with military background in security forces. Very organized with analytic skills seeking to secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.

Client service professional with robust background in delivering high-quality support and fostering client relationships. Known for reliability and adaptability in dynamic environments. Proficient in communication and team collaboration, consistently achieving positive outcomes.

Overview

10
10
years of professional experience

Work History

Client Service Representative

Bank of America
04.2025 - Current
  • Handled sensitive client information with discretion, ensuring confidentiality at all times.
  • Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
  • Managed incoming calls, providing prompt and accurate information to clients about products and services.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
  • Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.

Security Officer

Allied Universal
06.2023 - Current
  • Inspect and patrol premises regularly, Monitor property entrance. Authorize entrance of people and vehicles. Report any suspicious behaviors and happenings. Secure all exits, doors, and windows. Monitor surveillance cameras. Respond to alarms and react in a timely manner. Provide assistance to people in need. Submit reports of daily surveillance activity. Submit reports of every suspicious action

Customer Care Representative

Ally Bank
06.2022 - 03.2023
  • Responsible for Providing customer services to customers in a friendly and courteous manner at all times. Very knowledgeable about the banking products and services and respond to all inquiries accordingly. Improve customers’ banking experience with the bank by ensuring that the customers are attended to promptly and all their challenges are resolved without delay Ensure that all the bank’s policies and procedures, code of conduct and regulatory guidelines are strictly complied with in the process of discharging duties Inform and suggest new banking products to customers Provide information to customers on their account status and account balances Open new bank accounts according to laid down rules and guidelines Suggest effective ways through which the bank can promote its products and services and increase customer satisfaction Aid all other members of staff in other departments of the bank by liaising with them through healthy interactions. Assisted with Troubleshooting internet/browser issues & Diagnosing and resolving issues involving application downloads, Internet and application connections.

Delivery Driver

Amazon
09.2021 - 05.2022
  • Responsible for optimizing customer satisfaction by transporting and delivering goods, merchandise, and/or other items in a safe and timely manner to homes, retail locations, and other delivery destinations while adhering strictly to delivery driving routes and time schedules for the Amazon company

Security Forces Senior Airman

United States Airforce
08.2017 - 01.2021
  • Providing force protection duties, guards weapons, Air Force Personnel from potential dangers. keeping the people, planes, weapons safe from any threat; protecting nuclear and conventional weapons, protecting Air Force one from hostile forces; performing life-saving procedures like CPR; acting as first-responders in case of accidents or disaster situation; providing oversight and guidance or assistance to commanders; supervising and training other security forces personnel; inspecting and evaluating other personnel.

Sales Associate

Plato’s Closet
02.2016 - 03.2017
  • Serves customers by greeting and receiving customers in a welcoming manner providing outstanding customer service by helping them select products and driving sales through engagement of customers, suggestive selling, and sharing product knowledge. Job duties also included documenting sales by creating or updating customer profile records, managing financial transactions, processing payments by totaling purchases, processing checks, cash, and store or other credit and debit cards. Alerting management of potential security issues. Assisted with inventory, including receiving and stocking merchandise also Keeping clientele informed by notifying them of preferred customer sales and future merchandise of potential interest.

Education

Diploma -

Englewood Senior High
08.2017

High School Diploma -

Florida State College
Jacksonville, FL
08.2025

Skills

  • Proficient in Microsoft Word
  • Typing proficiency (40 wpm)
  • Excel data analysis skills
  • Visual communication skills
  • Expertise in product features and benefits
  • Customer service experience
  • Transaction management
  • Client relations management

Timeline

Client Service Representative

Bank of America
04.2025 - Current

Security Officer

Allied Universal
06.2023 - Current

Customer Care Representative

Ally Bank
06.2022 - 03.2023

Delivery Driver

Amazon
09.2021 - 05.2022

Security Forces Senior Airman

United States Airforce
08.2017 - 01.2021

Sales Associate

Plato’s Closet
02.2016 - 03.2017

Diploma -

Englewood Senior High

High School Diploma -

Florida State College

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