Rachel Hernandez
Palm Bay,FL
Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Responsible, fast learner and dedicated individual looking for an opportunity to grow professionally. Outgoing sales professional with track records of driving increased, improving experience and elevating company profile with target market.
Overview
6
6
years of professional experience
Work History
Representative,Client Service-Oncology/Cardiology
Evolent Health
California
11.2022 - Current
- Reviewing internal workflows and policies to determine if submitted requests require a prior authorization review or redirect as required
- Entering data into a proprietary system generating cases for both the medical and behavioral health reviewers
- These request may be submitted via Phone fax, email or provider Portal
- Working directly with physician's offices to obtain missing information required to submit a prior authorization request
- Submitting IT Tickets to address barriers to generating cases for clinical review and following the Ticket through to completion
- Addressing requests promptly and courteously, honoring commitments and displays persistence obtaining necessary information to address issues and problems
- Meeting Established Utilization Management Intake Objective and Key Results.
Customer Service Agent
Radial Inc.
Melbourne, Florida
10.2021 - 10.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Educated clients on account services and resolved client inquiries regarding statement information and account balances
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Resolved over 50+ customer issues per shift by researching and exploring answers, implementing solutions and escalating unresolved problems to upper management.
Server
El Sombrero Mexican Cuisine
Palm Bay, Florida
02.2019 - 05.2021
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Explained menu items and suggested appropriate options for food allergy concerns
- Kept register accurate through correct billing, payment processing, and cash management practices
- Checked identification for minimum age for sale of alcoholic beverages.
Sales Associate
Monat Global Inc.
Miami, Florida
06.2020 - 12.2020
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Mentored new team members on POS system operation, customer service strategies, and sales goals
- Cross-selling products to increase purchase amounts
- Prepared merchandise for sales floor by pricing or tagging
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Education
High School Diploma -
Adult Education Palm Bay High School
Melbourne, FL06.2021
Skills
- Bilingual (Spanish)
- Computer Proficient
- Data Entry and Maintenance
- Efficient and Detail/Sales-Oriented
- Cold calling Experience
- Relationship Management
- Call Center Experience
- Specials Promotion and Upselling
- Enjoy team collaboration
- Ability to work well under time constraints
- Determined and Open to learn new concepts
Timeline
Representative,Client Service-Oncology/Cardiology
Evolent Health
11.2022 - Current
Customer Service Agent
Radial Inc.
10.2021 - 10.2022
Sales Associate
Monat Global Inc.
06.2020 - 12.2020
Server
El Sombrero Mexican Cuisine
02.2019 - 05.2021
High School Diploma -
Adult Education Palm Bay High School