Courtney Glaeseman
Minneapolis,USA
Summary
Motivated healthcare professional with 15 years of experience in corporate and digital startups. Proven executive with a strong record in operational excellence and strategic execution. Successfully implemented care programs that increased revenue and expanded membership. Recognized for building collaborative relationships and fostering a culture of teamwork.
Overview
3
3
years of professional experience
Work History
EVP, Strategic and Member Operations
Bend Health
07.2024 - Current
- Oversee the operation of our complex care programs while serving as a key strategic advisor to the Chief Operating Offer (COO), providing operational strategy and execution support
- Establish and monitor performance targets for operational components and staff productivity metrics
- Design and implement operational support staffing models to drive efficiency and effectiveness
- Manage critical initiatives to accelerate revenue growth and innovation goals, while facilitating key deliverables including board meetings and business performance reviews
- Act as a driving force for organizational alignment and execution of business strategies
Chief of Staff
Optum, Home & Community
01.2023 - 07.2024
- Partnered strategically with SVP of Clinical Operations overseeing 3,000 providers
- Executed growth opportunities and strategic initiatives into actionable plans to align with annual business priorities
- Designed executive communications including newsletters, presentations, and scripts
- Managed communication plans for departmental leadership changes and announcements
- Collaborated with Human Resources to enhance employee engagement through leader listening sessions and culture initiatives
- Facilitated team offsite planning to strengthen cross-functional collaboration and build employee development and networking opportunities
Director, Clinical Operations
AbleTo, Inc.
04.2022 - 10.2022
- Directed execution of operational functions for therapy and psychiatry care delivery programs including scheduling, workforce management, and administration
- Ensured compliance with clinical policies and procedures by overseeing clinical leadership across the network
- Collaborated with clinical quality department to monitor clinician performance and manage training initiatives
- Received 2022 Values in Action Award for 'People First.'
Education
Master of Business Administration - Health Care Management
University of St. Thomas
05-2023
Bachelor of Arts - Sociology & Human Relations
St. Cloud State University
05-2008
Skills
- Operational excellence
- Strategic execution
- Leadership development
- Effective communication
- Relationship building
- Project management
- Process improvement
- Program implementation
- Performance monitoring
- Workforce management
Timeline
EVP, Strategic and Member Operations
Bend Health
07.2024 - Current
Chief of Staff
Optum, Home & Community
01.2023 - 07.2024
Director, Clinical Operations
AbleTo, Inc.
04.2022 - 10.2022
Master of Business Administration - Health Care Management
University of St. Thomas
Bachelor of Arts - Sociology & Human Relations
St. Cloud State University
Similar Profiles
Emily FullmerEmily Fullmer
VP Business Development & Partner Success at Bend HealthVP Business Development & Partner Success at Bend Health
Paris DancyParis Dancy
Behavioral Care Manager at Bend HealthBehavioral Care Manager at Bend Health
Kyle SpangenbergKyle Spangenberg
Staff Nurse at Park Bend Health CenterStaff Nurse at Park Bend Health Center
SYDNEY DEBROUXSYDNEY DEBROUX
MEDICAL DEVICE ENGINEERING RECRUITER at ActalentMEDICAL DEVICE ENGINEERING RECRUITER at Actalent
Kalynn Barnes TaylorKalynn Barnes Taylor
Spa Stylist at Princess And Diva Spa Fun ShopSpa Stylist at Princess And Diva Spa Fun Shop