Summary
Developed strategic planning and operational optimization skills in fast-paced environment. Expertise in process improvement and resource management, ensuring efficient workflows and successful project delivery. Seeking to transition into new field to apply these skills in fresh context.
Overview
3
3
years of professional experience
Work History
Strategic Operations Manager
John Peter Smith Health Network
01.2025 - Current
- Delivered timely project completion by prioritizing tasks and proactively addressing potential delays.
- Increased customer satisfaction with tailored solutions that addressed specific pain points and needs.
- Promoted a culture of continuous improvement, fostering collaboration across departments to achieve shared goals.
- Streamlined reporting processes, enabling faster access to critical data needed for informed decision making.
Workforce Management Analyst
John Peter Smith Health Network
10.2024 - 01.2025
- Prepared and maintained reports, dashboards and monthly packages.
- Optimized schedules, forecasts and other tools to present to management.
- Managed real-time inbound call traffic across multiple contact center locations.
Patient Access Call Center Specialist
John Peter Smith Health Network
04.2024 - 10.2024
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries.
- Assisted customers by answering questions and responding to inquiries.
- Pre-registered appointments, created patients charts, and collected payments on commercial insurances
Retail Sales Consultant
AT&T - Prime Communications
04.2023 - 04.2024
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Resolved customer complaints promptly, maintaining a positive brand image.
- Managed inventory levels, ensuring optimal stock availability and minimal waste.
Lead Server
Fish Net Family Restaurant
04.2022 - 05.2023
- Catered to the needs of customers daily
- Assisted with scheduling servers for weekend shifts, being on the floor offered hands on experience
- Handled larger parties with the need for pleasant service
Pharmacy Technician
AllCare Pharmacy
12.2021 - 03.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
BBA - Management
08.2023
- 3.4 GPA
- Honoree of Mooney School of Business
- Elected to Vice President of Student Affairs for Student Government Association.
- Elected to Chair for Special Interests for Student Activities Board.
- Elected to Vice President for Heart & Key.
BBA - Data Science
08.2023
Skills
- Operational excellence
- Organizational development
- Workforce planning
- Planning and implementation
- Process flows
- Strategic planning
- Schedule management
- MS office
- Inventory control and management
Awards
- Senator of the month, 2020
- Honors Roll, 2020
- Acceptance to business school, 2021
Timeline
Strategic Operations Manager - John Peter Smith Health Network
01.2025 - Current
Workforce Management Analyst - John Peter Smith Health Network
10.2024 - 01.2025
Patient Access Call Center Specialist - John Peter Smith Health Network
04.2024 - 10.2024
Retail Sales Consultant - AT&T - Prime Communications
04.2023 - 04.2024
Lead Server - Fish Net Family Restaurant
04.2022 - 05.2023
Pharmacy Technician - AllCare Pharmacy
12.2021 - 03.2022
Henderson State University - BBA, Management
Henderson State University - BBA, Data Science
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