Summary
Overview
Work History
Education
Skills
Timeline
Generic

Courtney Gonzales

Magnolia

Summary

Experienced Store Manager with a background in retail operations and employee managment. Strengths include inventory management, customer service, and team leadership. Demonstrated ability to enhance store's performance through strategic planning and the implementation of proper coaching and sales training. Proven record of success in fostering an environment that promotes teamwork and exceptional customer service.

Overview

8
8
years of professional experience

Work History

Store Manager

James Avery Artisan Jewelry
The Woodlands
08.2022 - Current
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Maintained accurate records of employee performance reviews.
  • Resolved customer complaints in a timely manner.

Assistant Store Manager

James Avery Artisan Jewelry
The Woodlands
08.2021 - 08.2022
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
  • Conducted regular performance reviews of staff members in order to identify areas for improvement.
  • Provided training to new employees on company policies and procedures.
  • Delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Delegated work to staff, setting priorities and goals.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Maintained a safe working environment by enforcing safety regulations.

Sales Team Leader

James Avery Artisan Jewelry
Beaumont
11.2016 - 08.2021
  • Coached sales team members on best practices for customer interactions.
  • Identified customer needs by asking questions and advising on best solutions.
  • Solved and quickly met customers' needs to maintain high satisfaction ratings.
  • Provided ongoing training and development opportunities for team members.
  • Recognized employee achievements and rewarded top performers.
  • Kept team informed of changing policies through regular team meetings.
  • Established standards of excellence in customer service, product knowledge, and communication skills.

Education

Some College (No Degree) -

San Jacinto College
Pasadena, TX

Skills

  • Inventory management
  • Employee training
  • Customer service
  • Sales forecasting
  • Performance evaluation
  • Visual merchandising
  • Conflict resolution
  • Scheduling management
  • Loss prevention
  • Payroll management
  • Employee scheduling
  • Retail inventory management
  • Inventory control
  • Budgeting and cost control
  • Problem-solving
  • Verbal and written communication
  • Personnel development
  • Employee retention strategies
  • Flexible schedule

Timeline

Store Manager

James Avery Artisan Jewelry
08.2022 - Current

Assistant Store Manager

James Avery Artisan Jewelry
08.2021 - 08.2022

Sales Team Leader

James Avery Artisan Jewelry
11.2016 - 08.2021

Some College (No Degree) -

San Jacinto College

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Courtney Gonzales