Cheryl Nault
Carrollton
Summary
Dynamic professional with extensive experience as an Assistant Store Manager at James Avery Artisan Jewelry, excelling in sales growth and stock management. Proven track record in mentoring staff and enhancing customer satisfaction through effective coaching. Skilled in POS systems and committed to fostering positive relationships within the community.
Overview
38
38
years of professional experience
Work History
Assistant Store Manager
James Avery Artisan Jewelry
11.2016 - Current
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
Police Sergeant
Carrollton Police Department
08.1987 - 04.2016
- Answered emergency calls for help from citizens and business owners.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Evaluated case documentation submitted by team members to check accuracy and compliance with department policies aimed at protecting criminal cases.
- Led shift briefings to inform officers of properties to check and individuals of note in local areas.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Engaged with local individuals and community leaders to discuss crime reduction strategies.
- Established and enforced employee performance policies.
- Served as mentor and role model to junior officers.
- Developed and maintained positive relationships with community members.
- Monitored development of new technologies and tactics to improve police department activities.
- Accompanied police officers during shifts to evaluate performance and resolve incorrect behaviors.
Education
Bachelor of Arts - Criminal Justice And Government
Angelo State University
San Angelo, TX12-1986
Skills
- Stock management
- Sales growth
- Mentoring and coaching
- Order management
- Incident reports
- POS systems
- Systems and software expertise
- Stock rotations
- Scheduling coordination
- Flexible schedule
- POS systems operations
Accomplishments
I have had the highest sales at my store for the past six years.
Timeline
Assistant Store Manager
James Avery Artisan Jewelry
11.2016 - Current
Police Sergeant
Carrollton Police Department
08.1987 - 04.2016
Bachelor of Arts - Criminal Justice And Government
Angelo State University