Courtney Gonzales

• Completed assessments to evaluate program eligibility.
• Conducted customer interviews to gather necessary information.
• Referred customers for additional services based on assessment results.
• Sent timely emails to maintain communication with customers.
• Scanned documents to ensure digital record-keeping.
• Mailed letters to communicate important findings to customers.
• Collaborated with agencies in other states to verify customer information.

• Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
• Maintained cleanliness of dining area by wiping tables, sweeping floors, and clearing dishes from tables.
• Trained new employees on proper food handling techniques and safety protocols.
• Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
• Removed trays and stacked dishes for return to kitchen after finished meals.
• Prepared hot entrees according to recipes and instructions provided by supervisor.
• Checked temperatures of freezers, refrigerators or heating equipment to verify proper functioning.
• Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
• Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.

Operated Pitney Bowes equipment to meter outgoing mail efficiently.

• Sorted and collated incoming and outgoing mail for accurate distribution.
• Monitored office supply levels to ensure uninterrupted operations.
• Uploaded documents to cases using Datacap for streamlined access.
• Sent and received faxes to facilitate communication.
• Mailed documents promptly to meet deadlines.
• Activated new and replacement LINK cards for customer use.
• Managed email correspondence to support daily operations.

• Processed weekly payroll efficiently, ensuring timely compensation for employees.
• Handled biweekly payroll for outsourced company, maintaining accurate records.
• Calculated monthly union reports for dues and pension contributions, providing critical financial insights.
• Executed full cycle recruiting to attract top talent and fill vacancies promptly.
• Coordinated employee engagement events to enhance workplace morale and culture.
• Conducted thorough workplace investigations to address employee concerns and ensure compliance.
• Facilitated interviews with candidates, assessing qualifications and fit for roles.
• Established new HRIS system to streamline human resources operations and data management.

• Evaluated FMLA and state leave eligibility for employees in compliance with regulations.
• Reviewed incoming and outgoing documentation for accuracy and adherence to policies.
• Communicated effectively with Business Partners and Account Managers regarding leave processes.
• De-escalated calls and addressed exceptions to ensure satisfactory resolutions.

• Tracked and coded time missed under applicable leave plans to ensure accurate records.
• Processed integrated STD intake for employees requesting leave of absence.
• Sent FMLA forms to employees seeking leave, facilitating compliance with regulations.
• Communicated responsibilities and decisions to employees regarding leave policies.

• Posted open requisitions on multiple job boards to attract diverse talent.
• Sourced active and passive candidates through cold calling and resume mining.
• Maintained candidate information in various applicant tracking systems, including Taleo and iCims.
• Coordinated job fairs and weekly metrics conferences to enhance recruitment strategies.
• Conducted initial phone interviews to assess candidate qualifications.
• Recommended qualified candidates to management and scheduled second-round interviews with hiring managers.

• Processed hiring, job change, termination paperwork, and retroactive pay efficiently.
• Audited compliance training records to ensure adherence to regulations.
• Implemented operational changes that increased productivity across teams.
• Spearheaded employee engagement committee to foster a positive workplace culture.
• Communicated with candidates throughout full cycle recruitment to enhance experience.
• Managed background checks and drug screenings for 40 new employees monthly.
• Facilitated seamless onboarding processes through organized documentation management.

• Maintained accurate case records in compliance with agency policies and procedures.
• Monitored foster care cases, reporting changes to supervisors proactively.
• Conducted home visits to evaluate safety and well-being of children in foster homes.
• Encouraged positive communication between biological and foster parents to foster healthy environments.
• Met regularly with clients, providing guidance and emotional support throughout their foster care journey.
• Educated clients on rights within the system and available resources for assistance.
• Collaborated with community partners to offer supplemental support services like housing assistance.
• Attended court hearings related to child custody cases involving assigned clients.

• Operated cash register to facilitate smooth transactions.

Refilled medications, verified insurance benefits, and provided insights on over-the-counter products.

• Assisted pharmacists with accurate and efficient prescription filling.
• Participated in continuing education to maintain up-to-date pharmacy practices and technology.
• Performed data entry for patient profiles, billing information, and prescription orders in pharmacy software.
• Received, verified, and logged daily incoming drug inventories into inventory system.
• Managed filing of prescriptions electronically and manually to ensure organized records.
• Oversaw medication inventory, including ordering and restocking as needed.

• Kept classrooms clean, tidy and well stocked with supplies while ensuring they met health standards.
• Monitored children in classroom spaces, common areas and on playground to maintain optimal safety.
• Participated in staff meetings and professional development workshops.
• Monitored children's behavior, providing guidance and direction when necessary.
• Instructed and assisted children in eating, toileting, and resting to help develop healthy personal habits.
• Observed behavioral issues to alert parents or guardians.

• Developed and enforced positive strategies to encourage good behavior.
• Organized creative and fun activities, enhancing children's physical, emotional and social well-being.
• Developed lesson plans and activities to engage children in learning.
• Participated in staff meetings and professional development workshops.
• Maintained daily records of individual activities, behaviors, meals and naps.
• Taught children foundational skills in colors, shapes and letters.
• Communicated regularly with parents regarding their child's progress or behavioral issues.
• Engaged with children on individual basis to build positive, trusting relationships.

• Monitored security cameras to identify and respond to suspicious activity.
• Provided friendly and professional assistance to employees, visitors and customers.
• Enforced institutional rules, regulations and laws regarding student conduct to maintain safe campus.
• Warned violators of rule infractions and escorted unauthorized persons off premises.
• Prepared written summaries of incidents for review by supervisors.
• Reviewed guest identification and employee credentials to authorize entry onto premises.

• Modified requested menu items in POS system to customize orders.
• Promoted food items, beverages and desserts to increase sales.
• Made and served coffee, tea and fountain drinks.
• Operated cash register and received payment from customers in cash or credit form.
• Completed side tasks by restocking condiments and cleaning refrigerators.
• Restocked napkins, condiments and utensils at self-service areas during slow periods.
• Trained new employees on job duties and safe operation of kitchen equipment.
• Operated grills, deep fryers and griddles safely to avoid accidents or injury.
• Provided excellent customer service by greeting customers, taking orders, and answering questions.
• Followed health department regulations regarding food storage temperatures and sanitation guidelines.