Carlecia Lang
Zion,IL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Personal Caregiver
IDHS
12.2022 - 12.2023
- Maintained clean, safe, and well-organized patient environment.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Ensured client safety by closely monitoring their health conditions and promptly addressing any concerns or emergencies.
- Provided basic grooming and hygiene assistance to patients.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Collections Specialist
Enova International
09.2022 - 12.2022
- Handle inbound and outbound calls to customers regarding overdue payments.
- Maintain accurate, up-to-date information of customer interactions
- Follow all collection laws and legal practice
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Utilized time management strategies effectively while working remotely, balancing workload demands with personal responsibilities at home.
- Maintained high volume of calls and met demands of busy and productive group.
Collections Representative
Blittandgaines
04.2022 - 09.2022
- Handle both inbound and outbound calls in a high paced environment
- Recover past due payments on accounts while applying customer service skills
- Update consumer file information and notate accounts
- Negotiate payment/settlement arrangements
- Confirm consumer information
- Ability to process payments and update consumer banking information
- Investigate and resolve consumer/file discrepancies
- Create a working relationship with consumers and attorneys to help resolve accounts
- Comply with all legal requirements
- Handled 120 outbound and inbound calls daily with goal of collecting owed debt.
Caregiver
Story Point
01.2022 - 04.2022
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Collector
Transworld Systems Inc.
09.2021 - 12.2021
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Achieved performance goals on consistent basis.
- Reached out to approximately 40 account holders daily.
- Directed day-to-day collections functions.
- Maintained high volume of calls and met demands of busy and productive group.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
Collections Team Leader
Blitt&Gaines
01.2014 - 07.2020
- Worked from bad debt files assigned to from creditors who have not been able to get the consumer to pay through normal billing procedures
- The main focus was to collect money on those debt files while adhering to and meeting company standards and client procedures
- Make 120 outbound calls daily while maintaining professional telephone, communication and negotiation skills as well as keeping up on current industry trends and compliance issues including FDCPA (fair debt collections practices act)
- Hit client collections goals for key clients
- Managed diary codes in collections database to company standards
- Pushed urgency payment forms
- Worked dialer as needed
- Managed assigned collection queue of files
- Represented the firm's, and client's interests by engaging debtors in a manner designed to persuades and motivate to resolve their delinquent accounts with a sense of urgency.
Education
High School Diploma -
Waukegan High School
Waukegan, IL06.2007
Skills
- Call Center Processes
- Collection Calls
- Client Relations
- Negotiation and Resolution
- Team Leadership
- Staff Management
- Direct Patient Care
- Client Transportation
- Phone Etiquette
Timeline
Personal Caregiver
IDHS
12.2022 - 12.2023
Collections Specialist
Enova International
09.2022 - 12.2022
Collections Representative
Blittandgaines
04.2022 - 09.2022
Caregiver
Story Point
01.2022 - 04.2022
Collector
Transworld Systems Inc.
09.2021 - 12.2021
Collections Team Leader
Blitt&Gaines
01.2014 - 07.2020
High School Diploma -
Waukegan High School
Similar Profiles
Cory DunbarCory Dunbar
Security Therapy Aide at IDHSSecurity Therapy Aide at IDHS
Brittnee OteyBrittnee Otey
Personal Assistant at IDHSPersonal Assistant at IDHS
Spencer VasquezSpencer Vasquez
Personal Assistant at IDHSPersonal Assistant at IDHS