Ashley Gamble
Claims Analyst
Columbus,GA 31906 7622564057 ashleygamble540@yahoo.com
Summary
PROFESSIONAL
SUMMARY
SKILLS
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Remote Work CapabilitiesTeamwork and Collaboration
Production SchedulingVerbal Communication
Active ListeningCustomer Service
Problem-SolvingMultitasking
Data EntryDecision-Making
Dependable and Responsible
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
TECHNICAL SUPPORT CALL CENTER EDUCATION
Kendrick High School
Columbus, GA
10.2015
- General Studies
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Investigated and resolved accounting, service and delivery concerns.
SCHEDULING AGENT
Aspen Dental
Chandler, AZ
08.2022 - 11.2023
- Enhanced appointment scheduling efficiency by implementing an updated software system
- Assisted clients in finding suitable appointment times, balancing their preferences with available resources to achieve mutual satisfaction
- Provided excellent customer service, addressing questions or concerns regarding scheduling promptly and professionally.
CLAIM SPECIALIST
Robert Half
Michigan City, MS
06.2019 - 09.2021
- Maintained compliance with industry regulations by staying up-to-date on changes in policies and procedures, ensuring proper handling of sensitive information
- Verified client information by analyzing existing evidence on file
- Posted payments to accounts and maintained records
- Reviewed and maintained accurate claim files, ensuring all necessary documentation was in place for future reference.
CHAT SPECIALIST
Pathway
Michigan City, IN
02.2017 - 02.2017
- Streamlined communication processes, utilizing prepared scripts and templates for common queries in the chat interface
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action
- Maximized response efficiency by prioritizing and handling multiple chat sessions simultaneously.
CALL CENTER AGENT
Alorica
, Washington
01.2016 - 02.2017
- St
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
REPRESENTATIVE
Teleperformance
Orlando, FL
- Created user accounts and assigned permissions
- Assisted customers in identifying issues and explained solutions to restore service and functionality
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively
- Reduced call times by using efficient troubleshooting techniques and providing clear instructions to customers.
Education
High School Diploma -
Kendrick High School
Columbus, GA 08.2010 - 05.2013
Skills
- Call Center Strategy
- Call Center Transactions
- Call Center Operations
- Call Center Monitoring
- Call Center Technology
- Call Center Procedures
- Call Center Software
- Avaya Call Center
- Call Center Environment
- Call Center Processes
- Call Center Technical Support
- Microsoft System Center
- Outbound Call Center Operations
- Call Center Customer Service
- Call Center Operations Background
- Call Center Operations Experience
- Claims Operations
- Word Processing Software
- Microsoft Office
- Insurance Terminology
- Microsoft Excel
- Claims Preparation
- Production Goals
- Information Updates
- Payment Method
- Active Listening
- Claims Review
- Review Cases
- Customer Retention
- Diagnostic Codes
Timeline
SCHEDULING AGENT
Aspen Dental
08.2022 - 11.2023
CLAIM SPECIALIST
Robert Half
06.2019 - 09.2021
CHAT SPECIALIST
Pathway
02.2017 - 02.2017
CALL CENTER AGENT
Alorica
01.2016 - 02.2017
TECHNICAL SUPPORT CALL CENTER EDUCATION
Kendrick High School
10.2015
High School Diploma -
Kendrick High School
08.2010 - 05.2013
REPRESENTATIVE
Teleperformance
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