Summary
Overview
Work History
Education
Skills
Timeline
Generic

ROBIN LABASS

TULSA,Oklahoma

Summary

Accomplished Office Manager with a proven track record at Vision and Eye Medical, excelling in customer service and team leadership. Enhanced call center productivity and maintained confidentiality. Skilled in call center strategy and effective communication, consistently exceeding performance metrics. Recognized for fostering teamwork and achieving cost savings through strategic vendor negotiations.

Overview

13
13
years of professional experience

Work History

CALL CENTER

TULSA RETINA CONSULTANTS
08.2023 - Current
  • Consistently met or exceeded all performance metrics, earning recognition as a top-performing Call Center Clerk among peers.
  • Enhanced call center productivity by effectively managing high call volumes and maintaining a professional demeanor.
  • Promoted positive teamwork atmosphere within the call center through active collaboration and open communication among colleagues.

Front Desk Receptionist

VISION SOURCE TULSA
06.2020 - 08.2023
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.

Office Manager

RIVERSIDE EYE CLINIC
06.2019 - 03.2020
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Office Manager

VISION AND EYE MEDICAL
06.2012 - 05.2019
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Improved team morale and cohesion with regular team-building activities and open communication channels.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.

Education

High School Diploma -

CATOOSA
CATOOSA, OK

Skills

  • Call center experience
  • Call center transactions
  • Call center
  • Call center strategy
  • OCT
  • VF 710 AND 740
  • FUNDUS PHOTOS
  • CORNEAL TOPOGRAPHY
  • REFREACTING TECH
  • PACHYMETRY

Timeline

CALL CENTER

TULSA RETINA CONSULTANTS
08.2023 - Current

Front Desk Receptionist

VISION SOURCE TULSA
06.2020 - 08.2023

Office Manager

RIVERSIDE EYE CLINIC
06.2019 - 03.2020

Office Manager

VISION AND EYE MEDICAL
06.2012 - 05.2019

High School Diploma -

CATOOSA

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