Omar Garcia
El Paso
Summary
Caring and helpful Answering Service Operator with 1-year progressive career in call center settings. Passionate about helping customers and meeting needs through effective communication and proactive conflict resolution. Known for consistent positive attitude and dedication to customer satisfaction.
Overview
5
5
years of professional experience
Work History
Call Center
Maximus
10.2024 - Current
- Manage customer inquiries, ensuring swift resolution and increased satisfaction.
- Ensured adherence to regulatory guidelines and company policies through regular quality assurance audits of call center agents'' interactions.
- Established clear expectations for agent conduct, promoting a culture of professionalism within the call center environment.
- Streamlined call center operations to improve efficiency, reduce hold times, and enhance overall customer experience.
Front End Associate
Walmart
01.2024 - 10.2024
- Provided excellent customer service at the front end, fostering a friendly environment and enhancing overall shopping experiences.
- Cultivated a welcoming atmosphere for customers, enhancing satisfaction and encouraging repeat visits to the store.
- Delivered exceptional customer service, creating a positive shopping environment and boosting customer loyalty.
- Coordinated with team members to ensure efficient operations, leading to noticeable improvements in store performance.
- Assisted customers with product inquiries and purchasing decisions.
- Resolved customer complaints by providing effective solutions and support.
Warehouse Material Handler
GE HealthCare
11.2022 - 06.2023
- Operated manual pallet jacks for moving light and heavy materials around the facility.
- Assisted in maintaining a clean work environment in the warehouse area.
- Processed daily inbound Fedex Shipments by labeling, wrapping and preparing inventory for distribution.
- Streamlined material handling processes, ensuring timely delivery of medical supplies to hospitals, enhancing operational efficiency.
- Collaborated with team members to optimize efficiency in the warehouse.
- Operated material handling equipment to facilitate efficient warehouse operations.
- Located materials and supplies by pulling and verifying items on production orders.
General Warehouse Worker
Household Furniture
07.2022 - 10.2022
- Successfully unload furniture from trucks and semi-trucks in a safe and efficient manner.
- Experienced in the use of dollies, hand-trucks, ramps, and other moving equipment.
- Verified that all items had been removed from truck before leaving job site.
- Setting up lines by stops that way it was easier for drivers to deliver furniture to the customers.
- Sweeping daily when everything was done.
- Demonstrated strong communication skills by assisting team members with equipment handling and maintaining a safe work environment.
- Collaborated with team members to streamline loading and unloading processes for timely deliveries.
Production Worker
DISH
02.2022 - 07.2022
- Cleaned work stations and floors to prevent dirt, grime and dust buildup.
- Packaged, labeled and sorted products to prepare items for delivery.
- Collaborated with team members to achieve daily production goals efficiently.
- Worked closely with team members to meet and exceed daily production targets, fostering a supportive environment that enhanced overall productivity.
- Operated machinery to assemble electronic equipment efficiently and accurately.
- Collaborated with team members to ensure timely production deadlines were met consistently.
- Followed safety procedures and guidelines to maintain safe working environments.
Grocery Stocker
Main Street Market
07.2021 - 12.2021
- Organized shelves and displays in the grocery store to ensure a neat, orderly appearance.
- Assisted customers with locating items they were looking for.
- Utilized material handling equipment like pallet jacks, carts, and dollies in order to move heavy boxes of merchandise throughout the store.
- Received and stocked dry goods, ready-to-drink beverages, and household and bulk items.
- Regularly checked temperatures of cold storage units such as freezers and coolers.
- Organized product displays to enhance customer accessibility and visibility
Education
High School Diploma -
Eastlake High School
El Paso06.2021
Skills
- Computer Skills
- Stocking
- Pallet Jack
- Warehouse Management
- Cleaning
- Customer Service
- Material Handling
- Inventory Management
- Equipment Operation
- Call center experience
Languages
Spanish
English
Timeline
Call Center
Maximus
10.2024 - Current
Front End Associate
Walmart
01.2024 - 10.2024
Warehouse Material Handler
GE HealthCare
11.2022 - 06.2023
General Warehouse Worker
Household Furniture
07.2022 - 10.2022
Production Worker
DISH
02.2022 - 07.2022
Grocery Stocker
Main Street Market
07.2021 - 12.2021
High School Diploma -
Eastlake High School