Summary
Overview
Work History
Education
Skills
Professionalreferences
Timeline
Generic

SHYENIA ROBERTSON

Hamer,SC

Summary

To obtain a position in your establishment, where my skills and experience can be utilized. I am very dedicated; I have great compassion for all. I have a background history in healthcare, customer service, call center representative, leadership skills and computer skills. Also, I have excellent clear communication skills and provides exceptional care to all.

Overview

11
11
years of professional experience

Work History

Call Center

Wix Filters Company
08.2013 - 01.2017
  • Process Orders, Answer multiple call lines
  • Listening to customer needs
  • Providing helpful solutions to customer needs
  • Increased efficiency in call center operations by prioritizing incoming calls based on urgency and utilizing established protocols for triage.
  • Delivered exceptional customer service to individuals contacting company's call center for support and assistance.
  • Partnered with HR department in recruiting top talent for open positions in the call center.
  • Improved customer satisfaction scores by streamlining call center operations through advanced call routing strategies and employee training programs.
  • Responded to team support questions quickly to maintain call center efficiency.
  • Negotiated contracts with vendors to secure the best pricing and terms for call center equipment and services.
  • Played a key role in the development and implementation of quality assurance programs designed to maintain high levels of service excellence within the call center environment.

Customer Service Representative

West Auto Glass
02.2017 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Healthcare Aid

Community Healthcare
08.2024 - Current
  • Assisted with daily living activities, promoting patient independence and overall wellbeing.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
  • Kept accurate records of patients' care, condition, and progress.

Education

Certified Nursing Assistant (CNA) - Phlebotomy

Northeastern Technical College
05.2023

SC Hair Braider License -

SC State Board Labor Licensing Regulation Online
06.2015

High School Diploma -

Wynford High School
06.2012

Skills

  • Excellent customer service skills
  • Communication skills
  • Computer skills
  • Professionalism
  • Answer multiple phone lines
  • Compassionate
  • Empathetic
  • Active Listener
  • Adaptability
  • Flexibility
  • Attention to Detail
  • Patient care
  • Patient relationship building
  • Companionship and emotional support
  • Healthcare ethics
  • Light housekeeping
  • Vital signs monitoring

Professionalreferences

  • Dawnyelle Livingston, Department of Social Services (Case Worker), 843-841-2515
  • Sherry Roberts, Mcleod Medical Center Admitting Representative, 843-245-1556

Timeline

Healthcare Aid

Community Healthcare
08.2024 - Current

Customer Service Representative

West Auto Glass
02.2017 - 11.2023

Call Center

Wix Filters Company
08.2013 - 01.2017

Certified Nursing Assistant (CNA) - Phlebotomy

Northeastern Technical College

SC Hair Braider License -

SC State Board Labor Licensing Regulation Online

High School Diploma -

Wynford High School

Similar Profiles

CREATE PROFILE
SHYENIA ROBERTSON