Sabrina Torres
Miami
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records.
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
7
7
years of professional experience
Work History
Call Center
My Cosmetic Surgery
10.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Lab Assistant
Seduction Cosmetic Center
01.2024 - 10.2024
Call Center / Coordinator
New Life Plastic Surgery
08.2023 - 01.2024
- Provided product information, pricing details, and order status updates to customers.
- Resolved customer complaints in a timely manner according to company policies.
- Maintained up-to-date knowledge of products, services, processes, procedures, regulations.
- Interacted with customers via phone or email to address inquiries or provide additional information.
Airport Customer Service Agent
Miami International Airport
08.2022 - 07.2023
- Greeted passengers upon arrival and departure, providing ticketing assistance and general information.
- Assisted with baggage check-in and tagging for customers.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
Dispatcher/Broker
All IN ONE Transport
11.2019 - 08.2022
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Updated records of driver locations, delays, and cancellations.
Team Member
Pizza Hut
06.2018 - 11.2019
- Assisted customers with product selection and ordering process.
- Provided customer service support to ensure satisfaction.
- Received, processed, and stocked merchandise in accordance with store policies.
Cashier Team Lead
Publix
02.2018 - 06.2018
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
Education
Nursing
Miami Dade College
Miami, FLHigh School Diploma -
Robert Morgan Educational Center
Miami, FL06-2020
Skills
- Bilingual
- Strong work ethic
- Excellent costumer service
- Planning and coordinating
- Service planing
- Delegating work
- Improving operations
- Active learning skills
- Customer service
- Telephone etiquette
- Team collaboration
- Appointment scheduling
- Administrative skills
- Scheduling appointments
- Hospitality services
- Filing
Timeline
Call Center
My Cosmetic Surgery
10.2024 - Current
Lab Assistant
Seduction Cosmetic Center
01.2024 - 10.2024
Call Center / Coordinator
New Life Plastic Surgery
08.2023 - 01.2024
Airport Customer Service Agent
Miami International Airport
08.2022 - 07.2023
Dispatcher/Broker
All IN ONE Transport
11.2019 - 08.2022
Team Member
Pizza Hut
06.2018 - 11.2019
Cashier Team Lead
Publix
02.2018 - 06.2018
Nursing
Miami Dade College
High School Diploma -
Robert Morgan Educational Center
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