Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Garcia

Garland,TX

Summary

Efficiency-driven individual with diligent approach to handling financial, employee and office records. Respectful and courteous with team members, managers and customers. Able to coordinate teams and supplies in order to accomplish daily office goals while always maintaining exceptional customer service.

Overview

2
2
years of professional experience

Work History

Call Center

Maverick's Collections
Plano, Texas
04.2023 - 12.2023
  • Performed data entry into computer system to document all call activity accurately.
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Trained a few outbound callers to conduct successful outbound calls for telemarketing, sales, fundraising and surveys.
  • Established long-lasting relationships with new and existing customers through warm, personable and knowledgeable phone interactions.
  • Collaborated with other departments in order to resolve any outstanding customer issues.
  • Planned and completed group projects, working smoothly with others.

Front Office Administrator

Sullivan Chiropractic Center
Plano, TX
10.2022 - 03.2023
  • Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume Chiropractic practice.
  • Prepared charts for new patients, ensuring all necessary forms were completed correctly.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
  • Performed data entry tasks accurately within specified timeframe.
  • Processed payments for services rendered and collected co-payments.
  • Organized patient files and streamlined operations to improve efficiency.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Oversaw office inventory and timely reordering of supplies.

New Construction Cleaner

Twilight Cleaning Service
Royse City, TX
03.2022 - 10.2022
  • Dusted furniture, light fixtures, window sills, baseboards and other surfaces.
  • Sanitized restrooms including sinks, toilets, showers and tubs, countertops and floors.
  • Vacuumed carpets to remove dirt and debris.
  • Emptied trash cans around the job site.
  • Swept and mopped hardwood floors, removed debris from construction site.
  • Planned and completed group projects, working smoothly with others.
  • Maintained well-stocked service carts to support efficient and timely cleaning services.

Education

MOA Certification - Medical Office Administration

Remington College
Garland, TX
10-2022

Skills

  • Bilingual in Speaking Spanish/English
  • Interpersonal and Written Communication
  • Microsoft Office Proficient
  • Team Collaboration
  • Relationship Building
  • Payment Processing and Cash Handling
  • Inbound and Outbound Calling
  • Administrative and Office Support
  • Data Entry

Timeline

Call Center

Maverick's Collections
04.2023 - 12.2023

Front Office Administrator

Sullivan Chiropractic Center
10.2022 - 03.2023

New Construction Cleaner

Twilight Cleaning Service
03.2022 - 10.2022

MOA Certification - Medical Office Administration

Remington College

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Jessica Garcia