ZULEMA M DE SANTIAGO URDIALES
HOUSTON,TX
Summary
Experienced with managing office environments and coordinating administrative tasks to support organizational goals. Utilizes strong organizational skills and effective communication to enhance team productivity. Track record of implementing efficient processes and maintaining high standard of operational excellence.
Overview
2026
2026
years of professional experience
Work History
Call Center
Teleperformance Mexico Monterrey N.L
02.2014 - 10.2016
- Assisted customers with their queries and problems by phone and e-mail.
- Established and maintained contacts with new and existing customers as per the direction of the supervisor.
- Helped customers place new orders easily.
- Transferred urgent calls to the required departments quickly and accurately.
- Achieved set targets of the firm by the stipulated deadline.
Sales Assistant
Morrison Supply Co.
11.2016 - 01.2018
- Responsible for ensuring that each customer receives the best service possible, and for assisting in the execution of all projects. Created quotes, placed orders with vendors, picture books, and procurement.
Receiving Coordinator
Morrison Supply Co.
- Recorded purchase orders by matching delivered items with their packing list. Contacted vendors to report discrepancies and to coordinate replacements. Communicated with warehouse personnel to answer questionable annotations. Established relationships with vendors and accounts payable to ensure correct billing.
Receptionist and Administrative Assistant
Morrison Supply Co.
- Performed administrative and office support activities for multiple supervisors. Duties include fielding telephone calls, receiving and directing visitors, word processing, creating spreadsheets, and filing. Extensive software skills, as well as Internet research abilities and strong communication skills.
- Dispatched service calls from customers regarding service problems. Answered questions about our services. Referred customers to appropriate branch personnel.
- Reviewed contracts for completeness and first paid invoices. Prepared and sent contracts to corporate office.
- Prepared bank deposits for batches then keypunch invoices.
- Handled customer collections by preparing R2 (collection worksheets), made copies of checks and prepared deposit slips.
- Reviewed AR reports each week for over 200 customers. Faxed, contacted or mailed letters, invoice copies and statements to customers with past-due balances in an effort to keep the AR current.
- Performed general office duties such as ordering supplies, managing schedules and providing other clerical support as needed.
Customer Service Representative
Iqor
04.2018 - 03.2019
- Demonstrated my commitment to superior customer service.
- Consistently praised by management for the quality and timeliness of reports, attention to detail, exemplary customer service delivery and team-player attitude.
- Go the extra mile and follow through to ensure customer satisfaction
Receptionist
Ajilon/Catholic Charities
04.2019 - 10.2019
- Performed administrative and office support activities. Duties include fielding telephone calls, receiving and directing visitors, word processing, and filing. Extensive software skills, as well as Internet research abilities and strong communication skills.
- Performed general office duties such as ordering supplies, managing schedules and providing other clerical support as needed.
Administrative Legal Clerk
Catholic Charities
10.2019 - 03.2024
- Performed administrative and office support activities. Duties include fielding telephone calls, receiving and directing visitors, word processing, and filing. Extensive software skills, as well as Internet research abilities and strong communication skills.
- Performed general office duties such as ordering supplies, managing schedules and providing other clerical support as needed.
Laborer
Turner Industries
03.2024 - 01.2025
- Performed labor work (Cleaning services)
- Ability to lift heavy equipment
- Wax flooring
- Ability to work with industrial face mask and substances
Safety Administrative
Turner Industries
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Learned and adapted quickly to new technology and software applications.
Skills
- ORGANIZED
- Able to organize information, people, or things in a systematic way Able to establish priorities and meet deadlines
- PROBLEM SOLVING
- Able to clarify the nature of a problem, evaluate alternatives, propose viable solutions, and determine the outcome of the various options
- COMMUNICATION
- Present information and ideas clearly and concisely with content and style Excellent oral, verbal, and written skills in English and Spanish
- TEAMWORK
- Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives
- KEY STRENGTHS
- World-class customer service
- Effective multi-tasker Fast learner and reliable
- Fluent Spanish speaker
- Proficient in Microsoft Office, Excel, PowerPoint etc
- Warehouse operations
- Quality inspection
- Logistics planning
Timeline
Safety Administrative
Turner Industries
01.2025 - Current
Laborer
Turner Industries
03.2024 - 01.2025
Administrative Legal Clerk
Catholic Charities
10.2019 - 03.2024
Receptionist
Ajilon/Catholic Charities
04.2019 - 10.2019
Customer Service Representative
Iqor
04.2018 - 03.2019
Sales Assistant
Morrison Supply Co.
11.2016 - 01.2018
Call Center
Teleperformance Mexico Monterrey N.L
02.2014 - 10.2016
Receiving Coordinator
Morrison Supply Co.
Receptionist and Administrative Assistant
Morrison Supply Co.