Nayeli Escobedo
Othello,WA
Summary
Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
6
6
years of professional experience
Work History
Call Center
Columbia Basin Health Association
06.2022 - 08.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for patients.
- Reduced average call handling time, ensuring prompt service to patients while maintaining quality interactions.
- Developed rapport with patients through empathetic listening skills, creating positive experiences even during difficult conversations.
Secretary
Suberizer
02.2017 - 01.2022
- Assisted in switching employees to new timekeeping app (ADP) and trained them how to use.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Created weekly expense reports and submitted to controler.
Education
Big Bend Community College
09.2015
High School Diploma -
Othello High School
06.2012
Skills
- Excellent customer service
- Interpersonal skills
- Bilingual
- Excellent Communication
- Organization & filing skills
- Computer, printer, fax
- Call Center Support
Timeline
Call Center
Columbia Basin Health Association
06.2022 - 08.2023
Secretary
Suberizer
02.2017 - 01.2022
Big Bend Community College
High School Diploma -
Othello High School
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