Diandra Cabral-Michaels
Salem,MA
Overview
7
7
years of professional experience
1
1
Certification
Work History
Call Center
Automated Health Systems
2023.12 - Current
- Managed inbound and outbound calls, resolving customer inquiries and scheduling appointments.
- Ensured health insurance for members needs were consistently met and exceeded.
- Enhanced customer satisfaction by implementing efficient call center operations strategies.
- Answered multiple calls per shift to meet fast-paced call center demands.
Bartender/ Event Server
Instawork Temp Agency
2021.01 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Server
Davio's Italian Steakhouse
2023.05 - 2024.01
- Provided exceptional table service, ensuring customer satisfaction with meals and overall experience.
- Managed large party reservations, coordinating with kitchen and bar staff to meet guest expectations.
- Upsold wine pairings and specialty dishes, contributing to increased sales.
Bartender
The Woodlands Waterway Marriott
2022.05 - 2023.04
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Hostess/Server
Blue Fez
2018.01 - 2022.04
- Greeted and seated guests, maintaining a welcoming and organized dining environment.
- Assisted with table assignments and managed reservations to optimize seating and minimize wait times.
- Provided attentive table service, including order taking, delivering food, and handling payments.
Education
Diploma -
Salem High School
Salem, MA01.2019
Skills
- Strong customer service and communication skills
- Detail-oriented with focused demeanor
- Ability to multitask and prioritize effectively
- Team player with excellent social skills
Personal Information
Title: Customer Service & Hospitality Professional
Certification
- TIPS Certified, 06/2026
- ServSafe Certified, 06/2026
Timeline
Call Center
Automated Health Systems
2023.12 - Current
Server
Davio's Italian Steakhouse
2023.05 - 2024.01
Bartender
The Woodlands Waterway Marriott
2022.05 - 2023.04
Bartender/ Event Server
Instawork Temp Agency
2021.01 - Current
Hostess/Server
Blue Fez
2018.01 - 2022.04
Diploma -
Salem High School
- TIPS Certified, 06/2026
- ServSafe Certified, 06/2026
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