Courtney Gray
Austin,TX
Summary
Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships.
Overview
18
18
years of professional experience
Work History
Host and Producer of "For the Love of Jewelers"
Rio Grande Jewlery Supply
01.2020 - 12.2023
- Developed and maintained strong relationships with guests for compelling interviews and conversations.
- Developed relationships with sources and contacts to gain additional insight.
- Developed an authentic voice as a host that resonated with listeners while balancing professionalism and relatability.
- Increased podcast listenership by establishing a consistent, high-quality production schedule.
- Curated diverse perspectives through guest selection fostering inclusive discussions.
- Operated studio sound boards, desks and playout software for slick, professional broadcasts.
- Edited episodes using professional audio software to maintain optimal sound quality throughout each recording.
- Received positive feedback from both guests and listeners alike.
Education Consultant
Rio Grande Jewelry Supply
01.2020 - 12.2021
- Developed solution strategies and evaluated opportunities for new products or line extensions.
- Facilitated constructive and regular communications between educators and manufacturers
- Delivered private instruction to adult learners in variety of fields on leadership development, professional writing, business communication and delivery of proposals and presentations.
- Integrated with educators to create successful teaching aids and instructional materials, assisting learners.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Provided recommendations for modification, development or improvement of Rio for Schools program.
Director of Creative Side Jewelry Academy
Creative Side Academy
03.2006 - 11.2020
- Trained and guided team members to maintain high productivity and performance metrics.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Championed corporate social responsibility initiatives that enhanced the company''s reputation in the community and industry at large.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Secured key partnerships that contributed to the company''s overall growth strategy and market reach.
- Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Formed strategic partnerships and connected with potential clients to drive business development.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
Certification - Art Metals And Metal Sculpture
Austin Community College
Austin, TXSkills
Audience Engagement
Confident Public Speaking
Excellent communication abilities
Improvisation
Mentoring and Coaching
Engaging personality
Guest coordination
Strong Interviewing
Content Development
Email and Phone Etiquette
Critical Thinking
Building guest relationships
Interviewing skill
Timeline
Host and Producer of "For the Love of Jewelers"
Rio Grande Jewlery Supply
01.2020 - 12.2023
Education Consultant
Rio Grande Jewelry Supply
01.2020 - 12.2021
Director of Creative Side Jewelry Academy
Creative Side Academy
03.2006 - 11.2020
Certification - Art Metals And Metal Sculpture
Austin Community College
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