Courtney Gray
Dallas,TX
Summary
Results-driven Internal Auditor with a proven track record at Associa, leveraging data analysis and process improvement to enhance operational efficiency. Skilled in risk assessment and compliance, I deliver actionable insights that support strategic decision-making and drive performance enhancements. Adept at fostering collaboration and managing change in dynamic environments.
Overview
17
17
years of professional experience
Work History
Internal Auditor
Associa
Dallas, USA
01.2019 - Current
- Analyze operational data to support issue resolution, SLA adherence, and performance improvement.
- Conduct audits across property management operations, identifying discrepancies and reducing risk exposure.
- Recommend and implement process improvements to enhance efficiency and accuracy.
- Deliver audit findings to senior leadership and the Risk Committee to support strategic decisions.
- Monitor process performance and assist with ongoing risk assessments.
Escalation Management / Internal Auditor
Chase Bank
Dallas, USA
01.2013 - 01.2019
- Managed exception requests and escalations, ensuring timely communication of production incidents.
- Conducted audits to identify operational vulnerabilities and collaborated on corrective actions.
- Created job aids and documentation to support consistency and compliance.
- Provided trend analysis and insights to leadership, supporting forecasting and capacity planning.
- Supported change management efforts by aligning teams with updated procedures.
Executive Supervisor (Officer)
Chase Bank
Dallas, USA
01.2011 - 01.2013
- Led a team reviewing financial hardship cases and determining resolution options.
- Partnered with regulatory groups to ensure compliance with evolving policies.
- Delivered production reports and trend analyses to senior leadership.
- Prioritized workloads and managed team capacity in a fast-paced environment.
Loss Mitigation Solicitor II
Chase Bank
Dallas, USA
01.2009 - 01.2011
- Analyzed financial and hardship data to identify root causes of default and recommend solutions.
- Negotiated with attorneys, brokers, and borrowers to resolve delinquent accounts.
- Resolved escalated issues while maintaining compliance with mitigation guidelines.
Education
Some College (No Degree) - Business Administration And Management
Dallas College
Dallas, Texas, TXSkills
- Data Analysis
- Forecasting
- Process Improvement
- Lean Principles
- SLA Monitoring
- Issue Resolution
- Risk Assessment
- Compliance
- Capacity Management
- Performance Management
- Change Management
- Excel
- Tableau
- Power BI
Additional Highlights
- Top Producers Achievement Award
- Freelance Event Planner
- Client Care Project Coordinator
Timeline
Internal Auditor
Associa
01.2019 - Current
Escalation Management / Internal Auditor
Chase Bank
01.2013 - 01.2019
Executive Supervisor (Officer)
Chase Bank
01.2011 - 01.2013
Loss Mitigation Solicitor II
Chase Bank
01.2009 - 01.2011
Some College (No Degree) - Business Administration And Management
Dallas College