Courtney Gray
Crisfield
Summary
Dedicated Correctional Officer with a strong background in training new staff and implementing conflict resolution strategies. Committed to maintaining a secure environment while ensuring compliance with facility regulations.
Overview
9
9
years of professional experience
Work History
Correctional Officer/Traffic Officer/Tactical Team
DPSCS
Westover, MD
06.2020 - Current
- Supervised inmate activities and ensured compliance with facility regulations.
- Conducted regular inspections to maintain safety and security within the facility.
- Trained new officers on operational procedures and emergency protocols.
- Implemented conflict resolution strategies to de-escalate potentially volatile situations.
- Monitored inmate behavior and documented incidents accurately in reports.
- Evaluated and enhanced security measures to mitigate risks within the correctional environment.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Coordinated with law enforcement agencies to ensure smooth transfer of inmates.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Assisted in intake and release of inmates.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Led tactical operations, ensuring mission objectives aligned with strategic goals.
- Self-motivated, with a strong sense of personal responsibility.
Lifeguard
YMCA
Pocomoke City, MD
02.2017 - 05.2020
- Monitored aquatic environments to ensure safety and adherence to facility rules.
- Responded promptly to emergencies, administering first aid and CPR as needed.
- Conducted regular safety drills and training sessions for staff and patrons.
- Enforced pool regulations to maintain a safe and enjoyable environment for all swimmers.
- Trained new lifeguards on safety protocols, emergency procedures, and customer service standards.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Conducted routine water tests to maintain proper chemical balance, ensuring optimal swimming conditions for patrons.
Assistant Store Manager
Hibbett Sporting Goods
Pocomoke City, MD
06.2017 - 07.2019
- Led daily store operations to ensure optimal customer service and efficient workflow.
- Mentored and trained staff on sales techniques and product knowledge to enhance performance.
- Implemented inventory management systems to streamline stock control and reduce shrinkage.
- Analyzed sales data to develop strategies that improved monthly revenue targets.
- Coordinated visual merchandising efforts to create an engaging shopping experience for customers.
- Ensured compliance with company policies and procedures, maintaining a safe work environment for all employees.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Education
High School Diploma -
Crisfield High School
Crisfield, MD05-2012
Skills
- Certified in first aid
- Disaster response coordination
- De-escalation techniques
- Conflict resolution skills
- Safety and security enforcement
- Self-defense tactics
- Search procedure expertise
- Critical observation skills
- Defensive tactics training
- Firearms proficiency
- Inmate transportation
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Staff training and development
- Strong communicator
- Lifeguard certification
- Effective problem-solver
- Leadership qualities
Timeline
Correctional Officer/Traffic Officer/Tactical Team
DPSCS
06.2020 - Current
Assistant Store Manager
Hibbett Sporting Goods
06.2017 - 07.2019
Lifeguard
YMCA
02.2017 - 05.2020
High School Diploma -
Crisfield High School