Courtney Gray
Summary
Results-oriented dual-state licensed insurance professional with expertise in commercial and personal lines. Develops and maintains strong client relationships, identifies coverage needs, and manages complex accounts. Skilled in business development, policy servicing, and problem resolution while enhancing team performance and growth.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Insurance Account Executive & Team Lead
Janine Tillman State Farm
Port Saint Lucie , FL
01.2014 - Current
- Generates $2 million in annual premium sales over past 5 years, contributing to overall agency growth
- Recognized as the #1 commercial auto producer and ranked #5 nationally in 2023
- Consistently demonstrates strong sales performance across commercial/personal lines and life insurance products
- Serves as Team Lead, mentoring and training colleagues in insurance quoting, sales strategies and client relationship management to enhance individual & agency sales performance
- Independently oversees commercial policy renewals, conducts coverage reviews, issues Certificates of Insurance and coordinates policy changes to ensure clients evolving insurance needs are met
Sales Agent and Account Manager
Rick Limegrover State Farm
01.2011 - 01.2014
- Provided administrative and operational support to sales team, including document collection, policy form processing, record maintenance, and appointment scheduling to enhance team efficiency
- Promoted from Sales Assistant to Sales Representative within the first year- demonstrating strong initiative, product knowledge and sales capabilities
- Recognized as a high-performing life insurance producer, consistently demonstrating exceptional sales results through proactive prospecting, identifying client coverage needs and maximizing cross-selling opportunities
- Managed an assigned portion of the agency's book of business, overseeing client relationships, policy servicing, renewals and billing
Education
High School Diploma -
West Boca Raton Community High School
Boca Raton, FL01-2006
Some College (No Degree) - Business
Florida Atlantic University
Boca Raton, FLSkills
- Insurance sales and policy servicing
- Client relationship management
- Attention to detail
- Industry networking
- Risk analysis
- Account reconciliation
- Policy renewals
- Agency growth strategies
- Team mentoring
- Problem solving
Certification
- North Carolina Insurance Producer (Resident License)- Property, Casualty, Life, Accident & Health or Sickess NPN: 16218219
- 0920 - Property and Casualty (Non-Resident, 220 equivalent)
- 0815- Life, Health & Var Ann (Non-Resident, 215 equivalent)
Timeline
Insurance Account Executive & Team Lead
Janine Tillman State Farm
01.2014 - Current
Sales Agent and Account Manager
Rick Limegrover State Farm
01.2011 - 01.2014
High School Diploma -
West Boca Raton Community High School
Some College (No Degree) - Business
Florida Atlantic University