Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Courtney Green

4066 Aliki Court. Vacaville,CA

Summary

Experienced Medical Assistant with over 10 years of extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.

Overview

14
14
years of professional experience

Work History

Patient Service Representative

California Rehab And Sports Therapy
06.2021 - Current
  • Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
  • Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
  • Increased overall practice revenue by diligently collecting copayments and outstanding balances at the time of service.
  • Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
  • Investigated insurance claims denials and appeals.


Medical Assistant /Front Office Manager

Northern California Foot And Ankle Center
12.2015 - 06.2021
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.

Sales representative

Costco
02.2010 - 11.2013
  • Excellent customer service and communication skills, explained product in retail setting, suggested specific products purchases to meet customer's needs, handling transactions, solving customers complaints
  • Demonstrate products at customer locations and answer questions about products and services.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Trained and mentored new sales representatives.

Education

Medical Assistant Certification -

Treasure Island Job Corps
San Francisco, CA
06.2015

Office Assistant Certification -

Treasure Island Job Corps
San Francisco, CA
06.2015

High School Diploma -

Angelo Rodriguez High School
Fairfield, CA
06.2008

Skills

  • Epic 8 years of experience
  • Raintree 2 years of experience
  • Preparing exam rooms for in-house procedures
  • Empathic with excellent interpersonal skills
  • Reconciling copayments
  • Medical book-keeping and filing
  • Data entry (65 WPM)
  • Scheduling surgeries

References

Reference available upon request.

Timeline

Patient Service Representative

California Rehab And Sports Therapy
06.2021 - Current

Medical Assistant /Front Office Manager

Northern California Foot And Ankle Center
12.2015 - 06.2021

Sales representative

Costco
02.2010 - 11.2013

Medical Assistant Certification -

Treasure Island Job Corps

Office Assistant Certification -

Treasure Island Job Corps

High School Diploma -

Angelo Rodriguez High School

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Courtney Green